Foundever is recruiting mobile technical support customer advisors (call reception) - Casablanca
Company sector : Call Center
COMPANY :
Sitel Group is officially becoming Foundever™.
Foundever™ is a global leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences for the 750 largest international and digital brands.
Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and offer them a seamless experience, anywhere and anytime. Handling 9 million experiences every day in over 60 languages and 45 countries, Foundever combines the strength of a global presence with an entrepreneurial approach, enabling businesses of all sizes and sectors to transform their CX.
Discover the testimony of Fatna Abdouh, HR Director of Foundever in the magazine Challenge Maroc by clicking here: https://bit.ly/48HwKY1
Company culture :
Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.
Job :
The Foundever Group is recruiting for its site based in Casanearshore customer advisors for call reception to help customers facing technical problems and ensure their satisfaction.
Your main tasks:
- Answer customer calls and understand their needs;
- Find suitable solutions to their problems;
- Follow procedures and use the tools provided;
- Make a commercial up-sell by offering services or products tailored to customer needs;
- Report any issues encountered and suggest improvements;
- Contribute to the smooth running of the team;
- Achieve the set objectives in terms of quality, customer satisfaction, and commercial results.
Required profile :
Profile Sought
• Educated to Baccalaureate level or higher;
• Good command of the French language (spoken and written);
• Good listening and service skills;
• Good computer skills;
• Diligent, involved, punctual.
Social benefits and others
• Permanent contract (CDI) from the first day of training;
• 100% paid training;
• Attractive social benefits (Health Insurance, Social Club… );
• Transportation provided for both arrival and departure.
Like all positions in our company, this role is open to people with reduced mobility.
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