Rabat - B2B Customer Service Representative (Energy) | Handling Calls & Emails - Permanent Contract
- Rabat
Company sector : Call Center
COMPANY :
ADM VALUE, a subsidiary of the TESSI group, is a recognized leader in customer relations and experience. With operations in 8 countries and 18 strategically located sites, we are committed to providing innovative, high-quality solutions that enhance the customer experience.
Our Impact:
Present in 8 countries, our global network of 18 production sites allows us to respond quickly to customer needs worldwide.
Dedicated employees: With a team of over 8,000 passionate and committed employees, we form a diverse community sharing a common vision of customer service excellence.
Our Commitment:
Quality and Growth: We are proud of our impressive growth rate of 8.5%, demonstrating our ongoing commitment to innovation, quality, and customer satisfaction. This dynamic growth strengthens our position as a trusted partner for companies looking to improve their customer relationship management.
With us, stability and development go hand in hand:
- All our production positions are offered as permanent contracts (CDI),
- Paid initial training is provided from day one,
- An attractive package: motivating fixed salary, uncapped bonuses, transport allowance, and meal vouchers.
Joining ADM Value also means benefiting from:
- Social security (CNSS) and health insurance (AMO),
- Exclusive benefits through our partnerships: discounts on products, services, leisure activities, and more,
- A stimulating work environment that encourages mutual support, career progression, and personal fulfillment.
- Looking for a stable, dynamic, and future-oriented environment? ADM Value opens its doors to you.
Apply today and become part of our success story!
Company culture :
ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.
Job :
As part of our growth in inbound services, you will join ADM Value to work in the B2B customer service department of a leading French electricity and gas provider. Here, we support business clients: communication must be clear, professional, and followed through to completion.
Your role is to handle requests via phone and email, with a focus on premium service: understand, organize, resolve, and follow up.
- You will handle incoming calls and requests received by email.
- You will respond to the needs of professional clients: contracts, billing, meter readings, complaints, case follow-ups, etc.
- You will provide accurate and reliable answers, suitable for a B2B audience (clear, methodical, rigorous).
- You will ensure follow-up until resolution, coordinating with internal teams if necessary.
- You will maintain an exemplary service attitude: attentive listening, clear explanations, calmness, and attention to detail.
Required profile :
Profile SoughtYou have a perfect command of French, both spoken and written: your vocabulary is precise, your tone is professional, and your messages are well-structured. You have a strong sense of service: you know how to reassure, explain, and resolve issues, even when the request is sensitive.
- Impeccable French (spoken + written).
- "Premium" customer service attitude: respect, courtesy, solution-oriented.
- Rigor and organization: you can manage multiple requests simultaneously without compromising quality.
- Computer proficiency: data entry, CRM, email processing.
- Experience in handling calls + emails in customer service (B2B experience is a big plus)
Social Benefits and Other Perks
At ADM Value, you start in a stable and clear framework: permanent contract from the start, social security (CNSS) + health insurance (AMO), and benefits designed to facilitate your integration and reward your long-term commitment. - Permanent contract from hiring.
- Social coverage: CNSS + AMO.
- Employee partnerships: preferential rates (services, leisure, shopping, etc.).
- Welcome breakfast upon arrival.
- Welcome lunch (organized separately) to help you integrate with the team.
- Loyalty bonus of 6,000 Dhs, paid at the 6th, 12th, and 18th month of employment.
Working Hours
44 hours/week, 5 days a week, rotating schedule from Monday to Saturday.
Net Salary + Bonuses
Salary package: 6,700 Dhs net.
Find out if this job is right for you
Take the free ReKrute personality test and instantly get your compatibility score with this job and with the culture of more than 150 companies on the market.
