Rabat - Insurance Customer Service Manager - Rabat
Company sector : Call Center
COMPANY :
ADM VALUE, a subsidiary of the TESSI group, is a leader in customer relations and experience. With a presence in 8 countries and 18 production sites, we offer innovative, high-quality solutions to improve customer experience.
Our impact:
Our global network of 18 production sites in 8 countries allows us to quickly meet customer needs worldwide.
Dedicated employees: With over 8,000 passionate and committed employees, we are a diverse community sharing a common goal of customer service excellence.
Our commitment:
Quality and growth: We are proud of our impressive 8.5% growth rate, showing our continuous commitment to innovation, quality, and customer satisfaction. This dynamic growth confirms our position as a trusted partner for companies aiming to excel in customer relationship management.
At ADM Value, stability and growth go hand in hand:
- All our production positions are permanent (CDI),
- Paid initial training starts on your first day,
- An attractive package: competitive fixed salary, uncapped bonuses, transport allowance, and meal voucher.
Joining ADM Value also means benefiting from:
- The CNSS and AMO (social security and health insurance),
- Exclusive benefits through our partnerships: discounts on products, services, leisure, and more,
- A stimulating work environment that encourages teamwork, progress, and personal growth.
- Looking for a stable, dynamic, and future-oriented environment? ADM Value welcomes you.
Apply today and become part of our success!
Company culture :
ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.
Job :
Job description
Join our teams as an Insurance Customer Service Manager and help clients manage their insurance policies.
Daily, you will provide quality service by phone and email, ensuring accurate handling of requests and personalized support.
Your main tasks
- Handle customer requests by phone and email.
- Assist policyholders in managing their car and home insurance policies.
- Verify supporting documents and check file compliance.
- Approve contracts according to established procedures.
- Write personalized responses tailored to customer requests.
- Ensure thorough follow-up of files until fully processed.
- Contribute to customer satisfaction and loyalty through quality support.
Required profile :
Candidate profile
You enjoy customer contact, are detail-oriented, and want to grow in an environment where service quality is essential.
The ideal candidate has:
- Excellent command of French, both spoken and written.
- Good computer and management software skills.
- Excellent organizational skills, accuracy, and punctuality.
- Ability to adapt and flexible working hours.
- A strong customer service focus and commercial mindset.
- Good listening, communication, and persuasion skills.
- The desire to take on challenges and meet set goals.
- Ability to work in a team while being independent.
- A first experience in customer relations or the insurance sector is a plus.
Social benefits and more
By joining ADM Value, you benefit from many advantages:
- Permanent contract (CDI).
- Full training and support from day one.
- CNSS and AMO social coverage.
- Meal and transport allowances according to current conditions.
- Numerous professional development opportunities.
- Access to employee partnerships offering discounts on many products and services.
- A dynamic, supportive work environment focused on skill development.
Working hours
Activity is organized from Monday to Saturday:
- Monday to Friday: 9:00 AM to 7:00 PM (Paris time).
- Saturday: 9:00 AM to 6:00 PM (Paris time).
Schedules are set based on business needs.
Net salary + bonuses
Salary package up to 8,700 DH net, including a fixed salary and performance-based bonuses.
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