Serial Life Quality Manager - Tetouan
Company sector : IT (Information Technology)
COMPANY :
ALTEN MOROCCO, a branch of the world leader in engineering and technology consulting founded in 2008 and present in Fes, Rabat, Tetouan, and Casablanca, now has over 2200 employees and aims for a center of excellence with 3300 ALTEN employees by the end of 2027. It is now a strategic player in supporting the professional development of engineers.
Our mission: to meet the technological ambitions of our clients - major international contractors - in the automotive, rail, R&D and IT, telecommunications, and media sectors.
Joining ALTEN Morocco means joining an ecosystem of excellence and benefiting from:
• A personalized and evolving career path
• An ambitious skills development policy
• A stimulating, collaborative, and meaningful work environment
Discover the testimony of Hajar Bououd, HR Director and Communication at ALTEN Morocco in the magazine Challenge Maroc by clicking here: https://bit.ly/3QMntIc
Company culture :
Alten Maroc is defined by a deeply collaborative culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.
This environment is enhanced by a strong drive for innovation, encouraging creativity, initiative, and experimentation across projects.
A structured and disciplined organization ensures efficiency, rigor, and quality in engineering delivery.
Performance and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
Job :
Key Responsibilities
- Drive quality convergence plans to achieve customer quality targets.
- Monitor and analyze quality KPIs, warranty claims, failure rates, and warranty costs.
- Lead quality issue resolution by coordinating Engineering, Plants, Suppliers, and Quality teams.
- Manage Engineering Quality Issues (QIT) and ensure proper tracking in GIM/PLM.
- Support problem-solving activities with quality data, reports, and methodologies.
- Ensure production non-conformities are addressed by plant quality teams.
- Prepare quality reviews and represent quality status in customer and management meetings.
- Assess risks related to safety alerts and support field actions or service campaigns.
- Capitalize on lessons learned and ensure their integration into future projects.
Main Objectives
- Achieve customer quality targets and warranty objectives.
- Improve product reliability and customer satisfaction.
- Define corrective actions and technical solutions for field quality issues.
- Act as the key quality representative between Engineering, Manufacturing, Suppliers, Aftersales, and Customer Experience teams
Required profile :
- Master's degree in Industrial Engineering
- 6 months to 2 years of experience in a similar role
- Problem solving skills, quality process, product design (system,architecture), industrial skills, project work, cooperation context control
Managerial skills:
- Ability to convince, communicate, manage the handling of quality issues
- Ability to analyze risks and their consequences
- Ability to mobilize and lead transversal teams
- Autonomy and flexibility to learn new toolings and procedure
- Rigourness ability
Find out if this job is right for you
Take the free ReKrute personality test and instantly get your compatibility score with this job and with the culture of more than 150 companies on the market.
