Advanced Helpdesk Technician - Casablanca
Company sector : Recruitment / Interim
COMPANY :
Present in Morocco since 1997, Manpower Group is a key international player in employment and social inclusion worldwide. Within the Kingdom of Morocco, we cover the entire territory, from Tangier to Laayoune.
Our teams are trained to support companies in promoting excellence in human capital management: temporary work, fixed-term/permanent contracts, HR Solutions & Engineering, Human Capital Development...
For our temporary employees, we offer a unique experience, notably with the declaration of 100% of hours worked, the implementation of health insurance for all, and personalized support for administrative procedures (banking, social security, etc.).
For our candidates, we offer, in accordance with the global standards of Manpower Group, a selection, evaluation, and support process for success in their new mission.
Company culture :
Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.
Job :
We are looking for an Advanced Level 1 Helpdesk Technician to strengthen our IT team.
You will be responsible for providing technical assistance to users, resolving advanced first-level incidents, and tracking tickets until their closure.
Main tasks:
- - Provide Level 1 technical support (workstations, email, VPN, peripherals, etc.)
- - Diagnose and resolve hardware and software incidents
- - Escalate complex incidents to higher levels
- - Handle interventions in the ticketing tool
- - Ensure user satisfaction and compliance with SLAs
Required profile :
- - Associate's degree (Bac+2) in IT or equivalent
- - 1 to 3 years of experience in a similar role
- - Good command of Windows 10/11, Active Directory, Outlook, O365, ticketing tools (GLPI, ServiceNow, Jira, etc.)
- - Network knowledge (TCP/IP, VPN, DHCP, DNS)
- - Good communication skills in French (spoken and written), English is a plus
- - Team spirit, service-oriented, and thoroughness
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