COMPANY :
Sitel Group is officially becoming Foundever™.
Foundever™ is a global leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences for the 750 largest international and digital brands.
Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and provide them with a seamless experience, anywhere and anytime. Handling 9 million experiences every day in over 60 languages and 45 countries, Foundever combines the strength of a global presence with an entrepreneurial approach, enabling companies of all sizes and sectors to transform their CX.
Discover the testimonial of Fatna Abdouh, HR Director of Foundever in Challenge Maroc magazine by clicking here: https://bit.ly/48HwKY1
Company culture :
Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.
Job :
Join a dynamic player in the call center sector in Casablanca. This opportunity is designed for talents who want to grow within an ambitious company where outbound calling is at the heart of the growth strategy.
The main goal is to use exemplary persuasive skills to turn every interaction into a concrete business opportunity while ensuring optimal customer satisfaction. Success is rewarded with attractive uncapped bonuses, directly compensating for commitment and results achieved in a stable work environment with fixed weekends.
Daily tasks involve proactively managing a portfolio of prospects:
- Actively prospect a database to identify new opportunities.
- Present offers with ease and relevant arguments.
- Handle objections tactfully and professionally.
- Ensure rigorous follow-up of cases in the information system.
Required profile :
A high school diploma (baccalaureate level) is required to join these roles, ideally supplemented by training or a program dedicated to call center jobs.
Significant professional experience, between 1 to 3 years in customer relations or remote sales, is a major asset.
To excel in this position, a perfect command of sales techniques is essential, combined with a performance-driven attitude. Expected skills include:
- Excellent command of the French language, both spoken and written.
- Strong ability for argumentation and persuasion.
- High capacity for active listening and adaptation.
- Perseverance and a strong sales temperament.
If this profile matches your personality and you want to boost your career, send your CV to the recruiter now.
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