Outbound Call Agents B2C with uncapped commission, fixed weekend, Casablanca - Casablanca
Company sector : Call Center
COMPANY :
Sitel Group officially becomes Foundever™.
Foundever™ is a global leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences for the 750 largest international and digital brands.
Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and provide them with a seamless experience, anywhere and anytime. Handling 9 million experiences every day in over 60 languages and 45 countries, Foundever combines the strength of a global presence with an entrepreneurial approach, enabling businesses of all sizes and sectors to transform their CX.
Discover the testimony of Fatna Abdouh, Chief People Officer at Foundever in Challenge Maroc magazine by clicking here: https://bit.ly/48HwKY1
Company culture :
Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.
Job :
Join a dynamic player in the call center sector in Casablanca by joining a team dedicated to direct sales. The mission is to deploy an effective B2C outbound calling strategy to acquire new customers and grow the company's revenue.
The main objective is to maximize commercial results through a persuasive sales approach while ensuring impeccable service quality. Performance is valued through uncapped commissions that directly reward commitment and sales talent, all within a structured work environment with a fixed weekend.
On a daily basis, the position requires perfect mastery of the remote sales cycle. Key activities include:
- Contacting a list of qualified prospects through outbound calls.
- Identifying the needs of potential customers to offer suitable solutions.
- Conducting commercial negotiations to close sales.
- Ensuring rigorous follow-up of files in the customer management tool.
- Achieving quantitative and qualitative objectives set by management.
Required profile :
A high school diploma (baccalauréat) level of education is required for this opportunity.
Previous experience of 1 to 3 years in call center jobs is a decisive asset for quick success in this role.
Exceptional interpersonal skills and a strong sales aptitude are essential. Expected skills include:
- Excellent command of the French language and telesales techniques.
- Great ability for active listening and paraphrasing.
- Resilience to stress and a strong taste for challenges.
- Determination and perseverance in seeking results.
Interested in this commercial challenge and convinced that your profile matches our expectations? Don't wait any longer and send your CV to the recruiter now.
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