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Operations Manager [French & English Speaker] | Casablanca (Morocco)
3Publication : From 18/05/2026 to 06/07/2026 | Proposed positions: 4
TELUS International is looking for a bilingual (French/English) Operations Manager to work onsite in Casablanca. Your responsibilities will include managing operations, meeting client KPIs, and managing teams. A minimum of 2 years of experience in a call center/BPO and a university degree are required.
- Sector of activity : Call Center
- Position : Call Centers professions
- Experience required : Mid Level (3 to 5 years)
- Level of study required : Bachelor (4 years)
- Type of contract proposed : Permanent contract - Télétravail : No
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Quality Manager [Call Center/BPO] | Casablanca (Morocco)
3Publication : From 18/05/2026 to 06/07/2026 | Proposed positions: 1
TELUS International is looking for a Quality Manager for its call center. This key role will oversee Team Leads, ensure continuous improvement of service quality, and maintain high customer experience standards. The ideal candidate has solid experience in call center quality management, excellent analytical, and leadership skills.
- Sector of activity : Call Center
- Position : Call Centers professions
- Experience required : Junior (1 to 3 years) - Mid Level (3 to 5 years)
- Level of study required : Bachelor (4 years)
- Type of contract proposed : Permanent contract - Télétravail : No
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