Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa’s first and leading low-cost carrier flying to over 150 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco and Egypt. Over the past years, Air Arabia, through continuous market research and customer feedback, has provided a range of value added services to millions of passengers who chose to fly with the airline's fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since.
Présentation de l’entreprise
Air Arabia Maroc est membre du groupe Air Arabia. Basé à Casablanca, Air Arabia Maroc est le premier transporteur à bas coût (LCC) du Maroc. La compagnie aérienne a été lancée en avril 2009 et se concentre sur une offre qui allie confort, fiabilité et un excellent rapport qualité-prix.
Adresse de l’entreprise.04 Rue Carthage, Quartier les Iris, Casablanca
Provides administrative and logistics support to the sales team and GSAs in the assigned region ensuring smooth workflow. Assists in the GSAs set-up, agreements, communication, as well as in the implementation of new related projects as per adopted procedures and in line with Company’s objectives.
Key Result Responsibilities:
Provides administrative and logistics support to the sales team in a timely manner and communicates any changes or updates to commercial teams as necessary.
Assists in on-going/new sales projects and initiatives, this includes BSP (Billing Settlement Plan/IATA), new systems, new products such as check-in and Bus segment, etc. Provides necessary information and follows up on implementation status and requirements in the corresponding area.
Provides on-going necessary support to the sales team in the set-up of new destinations, this includes coordinating arrangements related to contracts, LGs, systems set-up, system training, logistics, etc.
Assists in handling existing and new GSAs and suppliers’ contracts and SLAs. Prepares/updates standard templates for contracts and agreements to be used by sales team; reviews/renews contracts and SLAs in line with approved standards.
Coordinates orientation tours for the GSAs and other distribution channels, as well as training on any new systems, services, products, and initiatives implemented.
Coordinates the GSAs migration process in the assigned region as per adopted standards and reports any operational interruptions that might lead to loss of customers and sales.
Supports the OTA/ API integration process for all GSAs in the assigned region by obtaining needed data, content and documentations for the initial set-up. Coordinates with internal departments to process payments, User Accounts, Login credentials, etc. and follows up to rectify problems (if any).
Assists in organizing sales promotion campaigns and FAM trips, coordinates with marketing team on requirements and necessary arrangements.
Conducts regular system audits on the GSAs to ensure adherence with applicable standards.
Coordinates with marketing department for updates related to POS & BTL in the assigned region as needed.
Prepares function-related reports on daily/monthly basis or as advised by the Line Manager to reflect the sales performance.
Maintains updated records of all the data and contacts to be referred to when needed.
Performs any additional responsibilities as assigned by the Line Manager.
Profil recherché :
Qualifications (Academic, training, languages):
Bachelor degree in Administration/IT or equivalent, a relating diploma is acceptable.
A certificate in Project Management (PMS) is an advantage.
Capable of using technology systems and tools; proficient in Microsoft Office, Internet and Web Search. Advanced Excel and Access skills.
Fluent in English , French and Arabic Languages
1-2 years of related sales experience in service industry preferably in airlines.
A good exposure to the Aviation operations and services is an advantage.
Proven skills in analysing data, identifying pitfalls and recommending cost-effective solutions.
Reasonable experience in project management handling more than one project simultaneously.
Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills.
Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives that support company’s objectives.
Product knowledge: capability of understanding market trends and channelling them leading to effective customer care solutions.
Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
Traits de personnalité souhaités :
Recherche de nouveauté
Volonté de persuasion
Intuition / Spontanéité
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