Flight Dispatcher - Casablanca

Entreprise :

Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa’s first and leading low-cost carrier flying to over 150 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco and Egypt. Over the past years, Air Arabia, through continuous market research and customer feedback, has provided a range of value added services to millions of passengers who chose to fly with the airline's fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since.
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Company Presentation:

Air Arabia Maroc is part of the Air Arabia Group. Based in Casablanca, Air Arabia Maroc is Morocco's leading Low Cost Carrier (LCC). Focusing on an offer that combines comfort, reliability and excellent value for money, the airline was established in April 2009.

Company address: 04 Rue Carthage, Quartier les Iris, Casablanca

Company name: Air Arabia Maroc

Industry: Airline company

Company Video Links: https://www.youtube.com/watch?v=nXcaeHzMwgs

Culture de l'entreprise :

Air Arabia se distingue par une culture profondément humaine et collaborative, où la solidarité, la confiance et le travail d’équipe occupent une place centrale.
Les managers jouent un rôle de proximité, accompagnant et soutenant les collaborateurs pour créer un environnement stable et motivant.
Cette dynamique s’appuie sur une organisation rigoureuse et structurée, essentielle dans le secteur aérien, avec des processus clairs garantissant qualité et sécurité.
La performance et le sens du challenge complètent ce socle, tandis que l’innovation reste présente pour faire évoluer les pratiques et répondre aux attentes d’un marché exigeant.

Poste :

Job Purpose:

To generate timely, effective and safe operational flight plans and pre-flight briefings for scheduled and non-scheduled flights throughout the Company’s network in compliance with Air Arabia policies and procedures, and DGAC/DAC regulations. Supports the Company’s operational control and dispatch reliability by efficiently responding to irregular and emergency requirements taking into account safety, efficiency and customer satisfaction.

Key Result Responsibilities:

1. Generates flight plans, pre-flight briefings, and amendments for scheduled, non-scheduled, training, and test flights, taking into consideration business requirements and regulatory conditions in the respective destinations, safety, efficiency as well as customer satisfaction.

2. Monitors the performance and trends of the flights through the system based on different criteria and conditions.

3. Analyzes available data to identify cost, weather, curfew, and accordingly recommend to Operations Controller the most cost effective routes and plan accordingly.

4. Conducts regular analysis on operational and meteorological conditions to recommend the safest and most efficient minimum fuel requirement for the assigned flights, as well as the associated limitations on operational capabilities such as weather, NOTAMs, NAV Facilities, Air Traffic Control, Air Traffic Flow, Mel requirements, etc.

5. Provides to management detailed summary on fuel consumption, flight plans, flight watch, test and training flights for the ETOPs.

6. When requested, provides the Captain-in-command with a thorough flight crew briefing, covering all significant information, which may affect his/her flight.

7. Transmits to ICAO all Flight Plan requirements directly or through Air Arabia approved handling agent in the country of operation.

8. Coordinates with Operations Controller/Chief Pilot/Head of Flight Operations and Captains in Command to manage irregular operations and disruptions, delays, cancellations, and rotations in an effective manner whilst initiating alternative plans in line with business interests and needs.

9. Employs all possible tools and channels, during emergencies, to convey necessary safety related information to the Captains in Command to ensure safe conduct of the flights, and initiates procedures prescribed in the Operations Manual whilst ensuring abidance by DGACDAC and Air Traffic Procedures.

10. Deputizes the Operations Controller in assessing accidents/incidents and in initiating the Emergency Response Accident/Incident Notification Procedures as well as the corporate notification process.

11. Ensures all LIDO Flight Planning data maintenance related functions are carried out so that all OFP’s are produced in consideration to all applicable regulatory, AIP requirements.

12. Monitors the flight plans on daily basis ensuring necessary data maintenance is properly carried and Flight Plans are produced in line with applicable regulations.

13. Liaises with LIDO on any flight plans related issues, to implement remedial actions immediately.

14. Ensures smooth workflow between shifts by carrying proper handover/takeover pre and post flights.

15. Stays updated with changes to Company’s manuals, Aircraft Manufacturer’s publications, State’s or other regulatory bodies’ publications

Profil recherché :

Qualifications (Academic, training, languages):

• Bachelor’s degree in Math/Aeronautical Engineering/ Management or equivalent from a recognized university is highly desirable for this role.
• A higher diploma in a related field (aviation, aeronautical engineering) is acceptable if combined with necessary working experience and a track of record.
• Possess a valid “Flight Dispatcher Certificate of License” alternately, successful completion of “Flight Dispatch” initial course or equivalent.
• Basic Airport, security procedures and regulations training is an advantage.
• Microsoft Office (Advanced Excel), Internet, Web Search
• Good in written and verbal communication skills, Technical reports writing.
• Good in English and French Language.

Work Experience:

• 3+ years of experience in a comparable airlines company in the operations department as an approved or licensed “Flight Dispatcher”; experience with low cost airline is preferred.
• Very good experience in handling rosters and planning schedules.
• Exposure on Civil Aviation Authorities and regulatory bodies, preferably GCAA; familiar with rules and regulations of CAR, FAR, JAR, and IOSA pertaining to Flight Operations and working procedures.
• Exposure to QA/Safety/Security/Audit procedures and practices related to and affecting Flight Operations.
• Capable of applying policies, procedures as per approved standards and regulations.
• Capable to perform in a changing environment with heavy work-load schedules and ad-hoc scenarios.
• Self-confident and focused, capable of handling emergencies and threats with efficiency.
• Proven skills in analyzing data, identifying pitfalls and recommending alternatives.
• Cost-oriented with good problem solving and decision making skills.
• Performs with high accuracy and attention to details.
• Proven skills in time and change management. 

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