Graduate Technical Support Agent - French & English Speaker - Casablanca

Entreprise :

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Technical Support Senior Technician on our Technical Support team in Casablanca.

Poste :

The Technical Support Department is looking for a Technical Support Agent Fluent in both French & English. The main responsabilities are:
 

• Providing first-level support
• Using troubleshooting techniques and tools to identify technical defects/issues
• Assigning incidents in line with documented guidelines and procedures
• Actively supporting the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
• Clearly and concisely logging and tracking details of solutions provided to resolve customer issue (logs all ACD calls, emails and call-backs) while maintaining and updating customer database

Profil recherché :

• Fluent in French & English
• Graduate in the last 3 years
• Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
• Good organizational and interpersonal skills
• Excellent telephone and customer handling skills
• Ability to handle stressful situations and deal professionally with irate customers Desirable requirements
• Certificate/Diploma in computing

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

Adresse :

Traits de personnalité souhaités :

Recherche de nouveauté Implication au travail Ambition Besoin de réflexion Besoin d'autonomie