Lead Analyst for OTC team France Market - Rabat

Entreprise :

HCLTech is a global technology company, home to more than 223 000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled $13.8B. To learn how we can supercharge progress for you, visit hcltech.com.

We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America.

These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit hcltech.com/careers.

HCLTech 's Global Delivery center in Morocco was launched in 2022, currently developing our tech presence in Sala Al Jadida (Technopolis Rabat Shore).

HCLTech received "Feel Good" 2024 label at the 2024 Employer Brand ceremony for having a transparent communication around their corporate culture.

Culture de l'entreprise :

HCLTech évolue dans une culture principalement orientée compétition et performance, où l’ambition, le goût du challenge et l’atteinte d’objectifs mesurables constituent des leviers clés de réussite. L’entreprise valorise le dépassement de soi, la compétitivité et une forte orientation client, dans une logique de résultats et de positionnement sur le marché. Cette dynamique est solidement soutenue par une composante innovation marquée, favorisant l’initiative, l’expérimentation et l’agilité. Elle est également complétée par une culture collaborative attentive au développement humain et au travail d’équipe, tandis que les processus structurés jouent un rôle plus secondaire.

Poste :

The Team Leaders main objective is to achieve the targets for his/her group. It is an operational (hands on) role that also requires building and managing key relationships with both, customers and colleagues.
It is the role of the Team Leader to effectively develop the knowledge and technical skills of OTC Team members in conjunction with the SMEs and Managers.

  Key components of success will include:

• Achievement of monthly/quarterly targets and SLAs
• Regular feedback sessions with all team members
• Effective activity monitoring system and quality controls
• Efficient communication with Operations Manager/Operation Lead/Senior Leads
• Ability to drive and motivate a team to deliver business results
• Robust management & escalation process
• Resilience under pressure and ability to quickly adapt to unforeseen work demand
• Managing a team of minimum 10 people

Profil recherché :

Who could be right for the job?
• Applicants with excellent analytical and problem-solving skills
• Individuals driven by team’s success
• Leaders with experience and ability to deliver on commitments and within required deadlines
• Team players with target & customer care focus
• Candidates with strong organizational abilities and structure in the daily routine

Skills critical for the success in this role
• Ability to work on own initiative
• Strong communication skills
• Effective delegation
• Strong people management skills
• Enhanced follow up & monitoring capabilities
• Ability to manage team, performance and work discipline
• Financial & commercial awareness / good numerical skills.

Must haves:
• Fluency in French and English
• Relevant education or/and proven experience for the role
• PC literacy, particularly in MS Office (Excel, ppt)
 

Adresse de notre siège :

Traits de personnalité souhaités :

Flexibilité Travail en équipe Implication au travail