Fonction 1: Informatique / Electronique
Fonction 2: Multimédia / Internet
Expérience requise : De 1 à 3 ans
Niveau d’études: Bac +3
Secteur d'activité : Informatique
Région : Casablanca et région
Publication : du 13/10/2020 au 13/12/2020
Type de formation: Université
Type de contrat : Autre
Pays : Maroc
Postes proposés : 1
Poste avec Management : Non

Office It Solution Advisor - Casablanca

Entreprise :

Référence mondiale depuis 50 ans en matière de recherche et de gestion des compétences, nous accompagnons depuis 1997 l'entreprise marocaine dans ses mutations.
Novateurs et leaders d'opinion, notre ambition est de faire évoluer les mentalités et la culture des ressources humaines au Maroc. Le capital humain, créateur de valeur ajoutée, est pour nous plus qu'une vision, c'est un état d'esprit et une philosophie de groupe qui donne un sens à nos actions.
Au quotidien, nous nous rassemblons autour de valeurs fortes et, sur la base d'une organisation rigoureuse, appliquons une notion essentielle, celle du partenariat. Recruter vos futurs collaborateurs, vous accompagner dans votre flexibilité est notre métier.

Adresse :

4, rue Isli (ex-Hirondelles), Quartier Racine

Poste :

You will be a member of the of the team that is the local face of IT. You will build trusted relationships among all office users including Office Leadership and act as a trusted advisor and go-to person during day to day support cases and by communicating and sharing the Firm’s IT tools that are available.

On a daily basis, you will ensure the success of the end to end customer journey of all office users in IT related queries and issues. You will provide the best customer service by actively and attentively responding with genuine curiosity, coming up with effective IT solutions and displaying full ownership when problem solving with other teams. 

You will deliver new IT solutions to users in local office by building opportunities for local users to become aware of new firm approved IT products, assisting with the adoption and deployment within the office. You will engage in special IT projects. You will play an important role in the project team delivering work in a professional and timely manner. You will participate in 1-2 projects at a time to improve the daily functioning of IT within offices, upgrade current infrastructure and assist in office moves when necessary.  

Profil recherché :

  • Academic degree, preferably in a technical subject or equivalent education
  • Min. 1-2 years of relevant technical or customer support experience, ideally in a professional services environment
  • Experience in supporting large user populations and deployment of various user facing desktop applications and platforms
  • Languages: Fluency in English, additional language is a plus
  • Knowledge of standard IT applications across Windows, macOS and iOS
  • Ability to explain complex situations in layman’s terms
  • Strong problem-solving skills and tolerance for ambiguity
  • The ability to build a customer and ownership focused support culture
  • Expertise in exploiting the potential of IT applications to improve working practices and user efficiency