Sales Support Coordinator (Stage 3 Mois) - Casablanca

Entreprise :

Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa’s first and leading low-cost carrier flying to over 150 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco and Egypt. Over the past years, Air Arabia, through continuous market research and customer feedback, has provided a range of value added services to millions of passengers who chose to fly with the airline's fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since.
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Company Presentation:

Air Arabia Maroc is part of the Air Arabia Group. Based in Casablanca, Air Arabia Maroc is Morocco's leading Low Cost Carrier (LCC). Focusing on an offer that combines comfort, reliability and excellent value for money, the airline was established in April 2009.

Company address: 04 Rue Carthage, Quartier les Iris, Casablanca

Company name: Air Arabia Maroc

Industry: Airline company

Company Video Links: https://www.youtube.com/watch?v=nXcaeHzMwgs

Culture de l'entreprise :

Air Arabia se distingue par une culture profondément humaine et collaborative, où la solidarité, la confiance et le travail d’équipe occupent une place centrale.
Les managers jouent un rôle de proximité, accompagnant et soutenant les collaborateurs pour créer un environnement stable et motivant.
Cette dynamique s’appuie sur une organisation rigoureuse et structurée, essentielle dans le secteur aérien, avec des processus clairs garantissant qualité et sécurité.
La performance et le sens du challenge complètent ce socle, tandis que l’innovation reste présente pour faire évoluer les pratiques et répondre aux attentes d’un marché exigeant.

Poste :

Job Purpose:

1. Provides administrative and logistics support to the sales team and GSAs in the assigned region ensuring smooth workflow. Assists in the GSAs set-up, agreements, communication, as well as in the implementation of new related projects as per adopted procedures and in line with Company’s objectives.

Key Result Responsibilities:

• Provides administrative and logistics support to the sales team in a timely manner and communicates any changes or updates to commercial teams as necessary.
• Assists in on-going/new sales projects and initiatives, this includes BSP (Billing Settlement Plan/IATA), new systems, new products such as check-in and Bus segment, etc. Provides necessary information and follows up on implementation status and requirements in the corresponding area.
• Provides on-going necessary support to the sales team in the set-up of new destinations, this includes coordinating arrangements related to contracts, LGs, systems set-up, system training, logistics, etc.
• Assists in handling existing and new GSAs and suppliers’ contracts and SLAs. Prepares/updates standard templates for contracts and agreements to be used by sales team; reviews/renews contracts and SLAs in line with approved standards.
• Coordinates orientation tours for the GSAs and other distribution channels, as well as training on any new systems, services, products, and initiatives implemented.
• Coordinates the GSAs migration process in the assigned region as per adopted standards and reports any operational interruptions that might lead to loss of customers and sales.
• Supports the OTA/ API integration process for all GSAs in the assigned region by obtaining needed data, content and documentations for the initial set-up. Coordinates with internal departments to process payments, User Accounts, Login credentials, etc. and follows up to rectify problems (if any).
• Assists in organizing sales promotion campaigns and FAM trips, coordinates with marketing team on requirements and necessary arrangements.
• Conducts regular system audits on the GSAs to ensure adherence with applicable standards.
• Coordinates with marketing department for updates related to POS & BTL in the assigned region as needed.
• Prepares function-related reports on daily/monthly basis or as advised by the Line Manager to reflect the sales performance.
• Maintains updated records of all the data and contacts to be referred to when needed.
• Performs any additional responsibilities as assigned by the Line Manager.

Profil recherché :

Qualifications (Academic, training, languages):

• Bachelor degree in Administration/IT or equivalent, a relating diploma is acceptable.
• A certificate in Project Management (PMS) is an advantage.
• Capable of using technology systems and tools; proficient in Microsoft Office, Advanced Excel and Access skills.
• Fluent in English and French
   

Adresse de notre siège :

Traits de personnalité souhaités :

Recherche de nouveauté Extraversion Volonté de persuasion Ambition Intuition / Spontanéité