Service Desk - Rabat

Entreprise :

HCLTech is a global technology company, home to more than 219,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2024 totaled $13.4 billion. To learn how we can supercharge progress for you, visit hcltech.com.

We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America.

These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit hcltech.com/careers.

HCLTech 's Global Delivery center in Morocco was launched in 2022, currently developing our tech presence in Sala Al Jadida (Technopolis Rabat Shore).

HCLTech received "Feel Good" 2024 label at the 2024 Employer Brand ceremony for having a transparent communication around their corporate culture.

Culture de l'entreprise :

HCLTech évolue dans une culture principalement orientée compétition et performance, où l’ambition, le goût du challenge et l’atteinte d’objectifs mesurables constituent des leviers clés de réussite. L’entreprise valorise le dépassement de soi, la compétitivité et une forte orientation client, dans une logique de résultats et de positionnement sur le marché. Cette dynamique est solidement soutenue par une composante innovation marquée, favorisant l’initiative, l’expérimentation et l’agilité. Elle est également complétée par une culture collaborative attentive au développement humain et au travail d’équipe, tandis que les processus structurés jouent un rôle plus secondaire.

Poste :

  • Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs
• Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures.
• Accountability for debt and cash targets achievement on a quarterly/monthly basis
• Full compliance with all associated internal and Sarbox controls
• Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections
• Participation in month end reporting closing activities in alignment with ICMP
• Detection and help for process improvement opportunities for collection + system improvements
• Provide guidance, coaching and work-shadowing to new starters and established administrators
• Where technical knowledge gaps have been identified through the review process, the job holder will work with the Administrators and the respective Team leader to aid in the closure of that gap
• Review of existing work processes, reworking where appropriate and update of work instructions to reflect new processes
• Responsible for all aspects of training ( new starters and refresh training)
• Responsible for new process implementation within the teams
 

Profil recherché :

• Bilingual – Canadian French and English
• University Level education (desirable)
• Proven track record in meeting targets and SLA’s.
• PC literacy, particularly in MS Office (Windows NT).
• Demonstrate a customer focused orientation
• Strong negotiation skills
• Excellent analytical and problem solving skills.

Adresse de notre siège :

Traits de personnalité souhaités :

Recherche de nouveauté Ambition Besoin de réflexion Besoin d'autonomie Implication au travail