We're hiring! Foundever-Nespresso part time customer support specialist night shift - Rabat
Secteur de l’entreprise : Centre d'appels
ENTREPRISE :
Sitel Group officially becomes Foundever™.
Foundever™ is a global leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences delivered by 750 of the world’s leading international and digital brands.
Our innovative CX solutions, technology, and expertise are designed to meet our clients’ operational needs and deliver seamless experiences, anywhere and at any time. Supporting 9 million customer experiences every day across more than 60 languages and 45 countries, Foundever combines the strength of a global presence with an entrepreneurial approach, enabling businesses of all sizes and across all industries to transform their customer experience : https://bit.ly/48HwKY1
Culture de l'entreprise :
Foundever se caractérise par une culture fortement orientée vers l’innovation, où la créativité, l’agilité et l’expérimentation occupent une place centrale dans la dynamique collective. Cette orientation est étroitement équilibrée par une culture de coopération, mettant en avant la bienveillance, l’esprit d’équipe et un management de proximité favorisant l’accompagnement et l’autonomie. Une dimension de compétition vient renforcer l’exigence de performance et l’orientation résultats, tandis que l’organisation, plus modérée, apporte un cadre structurant aux pratiques. L’environnement s’adresse à des profils curieux, engagés et à l’aise dans des contextes évolutifs.
Poste :
LOOKING FOR A PART-TIME JOB? THIS OPPORTUNITY IS FOR YOU!
Foundever is hiring Part-Time Customer Support Specialists to join the team supporting Nespresso, one of the world's leading premium coffee brands!
PERFECT FOR PEOPLE LOOKING FOR EXTRA INCOME, OR ANYONE SEEKING PART-TIME WORK!
Why Join Us?
• PART-TIME OPPORTUNITY – A chance to balance work with your studies and personal life.
• WORK WITH NESPRESSO – Support a prestigious, internationally recognized brand.
• PAID TRAINING & DEVELOPMENT – Build valuable customer service skills.
• ATTRACTIVE COMPENSATION – Potential performance bonuses, night-shift premiums, and language bonuses.
• CAREER GROWTH – Opportunities to develop your skills and grow professionally.
• ADDITIONAL BENEFITS – Health insurance, social security, and company transportation, subject to eligibility.
What Will You Do?
•Assist customers by phone and email.
•Resolve customer issues and provide excellent service.
•Update customer information and maintain accurate records.
•Help create a smooth and enjoyable customer experience.
Profil recherché :
• Fluent in both French and English, with excellent verbal and written communication skills.
• Previous experience in customer service, call centers, sales, telesales, or lead generation is required.
• Strong interpersonal and communication skills.
• Customer-oriented with a genuine ability to listen, understand, and respond to customer needs.
• Strong problem-solving skills and attention to detail.
• Comfortable working with CRM systems, digital platforms, and multiple tools simultaneously.
• Professional, reliable, adaptable, and able to work effectively in a structured and international environment.
• Comfortable working night shifts and maintaining a high level of service throughout the shift.
• Able to represent a premium brand with professionalism and attention to customer experience.
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