An unhappy customer isn't necessarily lost. A little psychology can often calm their anger and protect your brand image.Five years after its creation, the Misericable website, launched by a group of subscribers very ... | Suite de l'article

Because team cohesion is never fully guaranteed, managers must anticipate problems and not react after the fact. Helping your employees doesn't mean doing their work for them, which risks making them dependent.Mohamed ... | Suite de l'article

In an interview on the website www.usinenouvelle.com, Saïd Aydi, Tunisian Minister of Employment and Vocational Training, while participating in the World Investment Conference in La Baule this weekend, discusses the ... | Suite de l'article

Ministry of Industry officials and oil company representatives visited Tataouine to implement a regional employment program. They agreed to create over 218 direct and indirect jobs in oil companies.A May 27, 2011 press ... | Suite de l'article

"Citizenship, Republic, Democracy" are the main foundations of the Al Majd party, the guest of honor at a breakfast-debate held on Saturday, May 28, 2011. During this meeting, Mr. Abdelwaheb El Hani, founder of the ... | Suite de l'article

Your resume caught a recruiter's eye, congratulations! Congratulations? Already? That's premature, because the road ahead is long — it's more like a marathon. To move forward efficiently, Hervé Simonot, Group Sales ... | Suite de l'article

Six years after its implementation, continuous work hours in government offices are far from fully established. Absenteeism, and abuse by civil servants; the irregularities noted by the Ministry of Modernization of ... | Suite de l'article

After the end of the paper CV, soon the end of the job interview? A new formula is becoming increasingly popular with recruiters: virtual appointments.Miracle of technology... You will soon no longer need to travel to ... | Suite de l'article

5 Tips to Make Delegation an Effective Way to Improve Your Company's Performance.Why not get help from others by delegating some of your tasks? Are you afraid that they won't be accomplished with the same efficiency? Or ... | Suite de l'article

At work, you spend at least 8 hours with the same people in a small space. You have probably noticed that it is not always easy. You have different colleagues who have totally different approaches. Here are some tips for ... | Suite de l'article