Recruitment in Casablanca. Do you have experience in insurance? Join Foundever - Casablanca
Company sector : Call Center
COMPANY :
Sitel Group is officially becoming Foundever™.
Foundever™ is a global leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences for the 750 largest international and digital brands.
Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and provide them with a seamless experience, anywhere and anytime. Handling 9 million experiences every day in over 60 languages and 45 countries, Foundever combines the strength of a global presence with an entrepreneurial approach, enabling businesses of all sizes and sectors to transform their CX.
Discover the testimony of Fatna Abdouh, HR Director of Foundever in Challenge Maroc magazine by clicking here: https://bit.ly/48HwKY1
Company culture :
Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.
Job :
Joining Foundever in Casablanca means joining a global leader in the call center sector. This recruitment mission plays a strategic role in developing specialized teams in insurance by identifying the best talents to support continuous growth.
The main goal is to attract, select, and integrate qualified candidates with real expertise in the insurance field. This position aims to ensure operational excellence by strengthening the workforce with high-performing employees who can quickly adapt to customer service requirements within our organization.
Daily responsibilities require a proactive and structured approach. Key tasks include:
- Active sourcing of candidates on digital platforms and professional networks.
- Conducting phone and in-person interviews to assess candidate suitability.
- Complete management of the recruitment process, from initial contact to final onboarding.
- Rigorous reporting on hiring performance indicators.
- Close collaboration with operational teams to define specific insurance needs.
Required profile :
A minimum of a high school diploma is required to apply for this opportunity.
At least 1 year of professional experience is essential for success in this role within the call center industry.
Perfect command of recruitment techniques is necessary, along with a thorough understanding of the insurance sector. Expected skills include:
- Excellent communication and interpersonal skills.
- Proficiency in computer tools and applicant tracking systems.
- Ability to assess technical skills related to customer relations.
- Administrative rigor and organizational skills.
If this challenge excites you and your profile matches these requirements, don't hesitate to send your CV to the recruiter now.
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