Assistant After-Sales Service Manager - Casablanca
Company sector : Automotive / Motorcycles / Cycles
COMPANY :
Auto Nejma is a long-standing and major player in the automotive sector in Morocco.
Official representative of the Mercedes-Benz, BYD and smart brands, we operate through a national network covering several strategic cities in the Kingdom.
With recognized expertise in Passenger Cars, Commercial Vehicles, Heavy Goods Vehicles, After-Sales, and Spare Parts, we place operational excellence, customer satisfaction, and sustainable performance at the heart of our strategy.
Our organization relies on:
- A multi-site network across the country
- International manufacturer standards
- A culture focused on performance and continuous improvement
- An HR policy focused on talent development and internal mobility
At Auto Nejma, we believe that collective performance is based on the commitment, skills, and service mindset of our teams.
Joining Auto Nejma means becoming part of a structured, ambitious, and transforming group, offering real career development opportunities in a demanding and stimulating professional environment.
Company culture :
Job :
As part of the After-Sales Department and reporting to the After-Sales Service Manager, you will contribute to the operational management of the workshop's activity and the optimization of its performance.
Acting as a key support to the After-Sales Manager, you will assist the teams daily in respecting Mercedes-Benz standards, monitoring performance indicators, and continuously improving service quality and customer satisfaction.
Your responsibilities:
- Monitor workshop activity performance indicators and contribute to achieving operational objectives.
- Participate in evaluating team performance and identifying recruitment and skills development needs.
- Support teams in applying internal procedures and standards.
- Ensure the follow-up of budgets related to consumables and fuel.
- Oversee the proper follow-up of ongoing repairs and the smooth running of workshop operations.
- Participate in implementing actions to improve customer satisfaction and experience.
- Contribute to the development of the after-sales business and identify business opportunities.
- Manage operational priorities: emergencies, immobilized vehicles, customer feedback, expert assessments, and courtesy vehicle management.
Required profile :
- Engineering degree in Mechanical Engineering, Industrial Engineering, or equivalent.
- You have at least one year of professional experience, ideally in the automotive or industrial sector.
- You have a good understanding of workshop activities and the challenges related to after-sales service.
- You are recognized for your organizational skills, reactivity, and ability to manage priorities.
- You enjoy fieldwork and interacting with operational teams.
- You have good analytical, communication, and coordination skills.
- You are proficient in office software, especially Excel.
- You have a good level of French.
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