Back Office Agent - casablanca

Company :

CRIT Maroc, a branch of CRIT Group, one of the leaders in temporary work and recruitment in France and internationally.

CRIT Group currently has 600 agencies worldwide (France, Spain, Switzerland, Portugal, Ireland, England, USA, Africa), including 12 in Morocco (Casablanca, Rabat, Kenitra, EL Jadida, Berrechid, Marrakech, Agadir, Tangier...).

CRIT Maroc is a global human resources player, a renowned recruitment and temporary work agency in the market. Our commitment is to provide the right skills, offer effective, fast, flexible, and transparent solutions in human resources management.

Security, diversity, and accessibility to employment are the fundamental values of CRIT Group to ensure success for everyone.

Job :

As part of strengthening its teams, our client, specialized in the wiring sector, is recruiting a permanent Back Office Agent.

Your tasks:

• Ensure the management and follow-up of customer orders
• Ensure the proper administrative processing of orders
• Ensure the follow-up of deliveries and respect for deadlines
• Coordinate with sales, logistics, and production teams
• Process complaints and issues related to orders
• Update tracking spreadsheets and databases
• Prepare reports related to Back Office activity
• Ensure rigorous follow-up of client files

Required profile :

Profile sought:
• Bachelor's degree (2-3 years of higher education) in Management, Business, or equivalent
• Minimum 2 years of experience in a similar role
• Experience in a wiring company is strongly desired
• Good command of office tools (Excel, ERP)
• Good level of French communication skills

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Rationalism Need for action Involvement at work Improvisation