Customer Service Reception Agent - Marrakech

Company :

KITEA Group is a leading player in the furniture and decoration sector in Morocco for over 30 years. We operate throughout Morocco with the largest network of owned stores. Our dedication to quality, innovation, and excellent customer service is constant. Our products combine modern design, proven durability, and competitive prices to meet all preferences and needs. At KITEA, we stay updated with changes, anticipate, and constantly adapt to the needs of our various markets. By combining our iconic brands KITEA and KITEA KITCHEN with our exclusive international partnerships ROCHE BOBOIS, ASHLEY HomeStore, and CASA Shop, our ambitions are clear. Through the strength of our brands, we are expanding beyond our borders and aim to become the number 1 reference player on the African continent.

Our recent achievements:

In November 2023, we unveiled our new state-of-the-art store of over 10,000 m² in our Viva Park center in Casablanca, with an investment of over 270 million dirhams. In April 2023, it was KITEA Giant Agadir's turn to open its doors in our shopping center, covering over 42,000 m² of retail space. The new generation of KITEA Giant? Nothing less than the largest furniture stores in Morocco. With numerous stores already in our portfolio, we plan to unveil more openings in 2024 in Casablanca, Kenitra, Laayoune, and Tetouan. We have also expanded our international presence with openings in Kenya in 2022 and Ghana in 2023. We also have the largest logistics center in Morocco to support our growth, and our headquarters has doubled in size (from 1,000 m² to 2,000 m²).

The talents we are looking for:

We are expanding our family by recruiting talents who share our values: Passion, Leadership, Innovation, Integrity, and Transparency. If you identify with these values and have great ambitions, join us. We are looking for profiles for our Purchasing, Marketing, and E-Commerce teams, as well as for all our support functions, and of course in our stores, at all experience levels.

Why join us:

We are not just a company, we are a certified "Best Place to Work" organization. Well-being at work is at the heart of our priorities, and we are committed to maintaining our high standards. We value your skills, experience, and mindset. Our culture is based on diversity, inclusion, open communication, and transparency. At KITEA, we invest in our employees and offer a supportive environment to develop your ideas, in a spirit of trust, respect, and teamwork. Our goal: to attract and retain the best talents.

Company culture :

Kitea is characterized by a corporate culture centered on collaboration, where teamwork, trust and strong human relationships play an essential role. The company promotes close leadership that supports employee engagement, accountability and development. This collaborative foundation is strengthened by an openness to innovation, encouraging agility, creativity and adaptation to market changes. It also relies on a structured organization and a performance-oriented mindset, ensuring efficiency, reliability and a focus on results.

Job :

Join our team as a KGM Customer Service Reception Agent and help provide a quality customer experience in our store.

Your main tasks will be:

Handle in-person and phone reception for customers of the after-sales service.
Identify customer needs and direct them to the appropriate contacts.
Open, track, and close after-sales service files.
Schedule appointments with after-sales service advisors and the workshop.
Inform customers about the progress of repairs and interventions.
Follow up on customer requests and ensure deadlines are met.
Perform administrative tasks related to the after-sales service activities.
Contribute to the satisfaction and loyalty of KGM customers

Required profile :

You have a minimum of a 2-year degree (Bac+2) and wish to develop your experience in customer relations and after-sales service within a dynamic environment.

You have the following qualities:

Excellent reception and customer service skills.
Very good appearance and interpersonal skills.
Good oral and written communication in French and Arabic.
Proficiency in office tools (Word, Excel, Outlook).
Organizational skills, rigor, and ability to manage priorities.
Team spirit and ability to handle multiple requests simultaneously.
Previous experience in reception, administration, or customer service is a plus.

Head office address :

Desired personality traits :

Will to persuade Rationalism Involvement at work Improvisation