Reservation Agent - Marrakech

Sales - Secteur Tourism / Travel / Leisure

  • Mid Level (3 to 5 years)
  • 1 job(s) in Marrakech and region - Morocco
  • Bachelor (BA, BSc) - University

Search for new things / novelty Extraversion Will to persuade Intuition / spontaneity Ambition

  • Permanent contract
  • Teleworking : No
Posted 2 days ago on ReKrute.com - Apply before 15/07/2026

Company :

Located in the heart of the prestigious Hivernage district, the Es Saadi Marrakech Resort embodies Moroccan elegance and refinement.

The resort covers 9 hectares of lush parkland and consists of a 5-star hotel with 149 rooms. Opened in 1966, Es Saadi also has a sumptuous Palace with 81 suites, as well as 10 private villas and 8 ksars with authentic charm. The Resort also offers 13 restaurants and bars, two Spas, one of which is by Dior, and an Entertainment center.

Es Saadi Marrakech Resort is a must-see reference for discreet luxury, the art of hospitality, and unique experiences.

Joining Es Saadi Marrakech Resort is more than just joining an exceptional establishment: it's participating in a human adventure driven by strong values of passion, excellence, and authenticity. For over 50 years, our house has cultivated a unique art of living, combining the elegance of 5-star service with the richness of Moroccan culture.
We are proud to offer our employees an inspiring work environment, in the heart of a lush setting, where the transmission of know-how and the recognition of talents are at the core of our management vision.

Our ambition is to bring together talents driven by the desire to invest in prestigious hospitality and contribute to unforgettable customer experiences. Joining our team means benefiting from personalized support, regular training, and real opportunities for growth within a family-run group, with a human scale and a focus on the future. Whether your career path is already rich or still being built, if you have a sense of detail, a love for service, and a taste for excellence, we would be happy to welcome you among us.


Company culture :

Es Saadi Marrakech Resort stands out for a culture strongly driven by collaboration, where people, well-being and the quality of human relationships are central. Teams operate in a supportive environment built on trust, solidarity and close management that acts as a mentor and facilitator. This culture is balanced by innovation and organizational dimensions, encouraging creativity and initiative while ensuring structured processes and operational reliability. Competition plays a limited role, with the emphasis clearly placed on collective engagement and collaboration in delivering an outstanding guest experience.

Job :

- Receive all reservations made by phone, email
- Provide personalized welcome upon customer request
- Quickly identify customer needs by offering a suitable solution and arguments to establish a quote and do everything possible to close the sale
- Carry out all administrative follow-up operations for these reservations
- Take reservations with precision and rigor, respecting brand standards
- Convey the image of the establishment and the identity points of the Es Saadi Marrakech Resort group brand.
- Respect and apply the hotel's pricing and RM policies
- Actively participate in the development of your department's revenue while respecting the commercial strategy.


Required profile :

- Proactive, dynamic, and independent.
- Customer service oriented.
- Team spirit.
- Negotiation and listening skills
- Good interpersonal skills, excellent telephone manner
- Proficient in Microsoft Office Suite and new technologies
- Perfectly bilingual, a third language is a plus

Head office address :

RUE IBRAHIM EL MAZINI - HIVERNAGE MARRAKECH

Desired personality traits :

Search for new things / novelty Extraversion Will to persuade Intuition / spontaneity Ambition

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