Help Desk Agent English French - Technopolis - Salé
IT / Electronics - Secteur IT (Information Technology) -
- Entry Level (-1 year)
- 6 job(s) in Rabat and region - Morocco
- Associate (AA, AS) Minimum - Specialized training
Need for autonomy Need for reflection Ambition Involvement at work Search for new things / novelty
- Permanent contract
- Teleworking : Hybrid
Company :
DXC Technology is the result of a strategic partnership between Hewlett Packard Enterprise's Enterprise Services and Morocco's top investor: Caisse de Dépôt et de Gestion.
DXC Technology World was created on April 3, 2017, following the merger of two major giants in the IT sector; HPE (Hewlett Packard Enterprise) and CSC (Computer Sciences Corporation).
This merger has given rise to one of the largest business services players in the world: DXC Technology. This new Group has a portfolio of over 5,900 clients in more than 70 countries, including Morocco.
DXC Technology was built on strong foundations of trust and transformation, with a renewed ambition to help clients thrive through Digital change. Thus, we are recognized as a force multiplier with the primary goal of bringing more value to clients, partners, and shareholders, and offering more opportunities to the Group's employees.
Company culture :
DXC – CDG stands out for a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation shape priorities. This dynamic is balanced by a collaborative culture, fostering trust, empowerment and close managerial support. It also integrates an innovation dimension, encouraging initiative, adaptability and experimentation. Finally, a well-established organizational culture provides structure, ensuring process rigor, reliability and operational efficiency.
Job :
Your main tasks as a Help Desk agent:
- Handle user requests (Calls + E-mails).
- Resolve incidents within the Service Desk scope.
- Maintain communication between different support levels.
- Contribute to service improvement and respect contractual commitments and security rules.
Offer link via Talent Soft
https://dxc-career.talent-soft.com/Pages/Offre/detailoffre.aspx?idOffre=72&idOrigine=502&LCID=1036&offerReference=2024-72
Required profile :
- Degree in Computer Systems & Networks.
- Good command of communication in English and French
- Good knowledge of Windows environments & office software.
- Minimum 1 year of experience in a service desk role.
Head office address :
Technopolis-Rabatshore , batiment B9 11100 Sala Al Jadida - Rabat
Desired personality traits :
Need for autonomy Need for reflection Ambition Involvement at work Search for new things / novelty
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