Italian-Speaking Back Office Agent (1000DH WELCOME BONUS) - Weekend OFF - Rabat

Company :

Marketing Call Center
20 years of expertise serving exceptional customer relations

Fully based in Morocco, Marketing Call Center has embodied excellence in the world of customer relations, offshoring, and multichannel management for two decades. As a key player, we manage high-value customer management systems every day for major brands, whether they are Moroccan, European, North American, or Asian.

Supported by the involvement of over 700 experienced talents, our organization delivers tailor-made services to demanding markets in Europe, North America, and Asia. Our promise: to combine performance, rigor, and personalization in every customer interaction.

True to our Moroccan DNA, we place human capital and operational excellence at the heart of our strategy. Our teams evolve in a structured, dynamic, and meaningful professional environment that fosters commitment, innovation, and fulfillment.

Joining Marketing Call Center means being part of a 100% Moroccan success story open to the world, and actively contributing to redefining customer relations standards on an international scale.

Company culture :

Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.

Job :

Join our dynamic and fast-growing team! As an Italian-Speaking Back Office Agent, your main responsibilities will be:
- Operational management of content moderation on the client's social platforms.
- Evaluation and verification of user content compliance with established guidelines.
- Analysis and control of multimedia data (texts and images) in Italian and English.
- Constant monitoring of the quality and accuracy of the work performed, in line with project targets.
- Classification and cataloging of specific information and metadata within data flows.
- Teamwork aimed at jointly achieving productivity targets.
- Contribution to the efficiency and continuous development of company workflows.

Required profile :

Perfect command of the Italian language, both written and spoken (a good level of French or English will be considered a plus).
Strong customer focus, empathy, and excellent written communication skills.
Rigor, precision, and keen attention to detail.
Excellent command of basic computer tools (Office Suite, web browsing, CRM).
Ability to work independently and manage stress.
Previous experience in back office or call center roles is welcome, but motivated junior profiles are also considered.

Head office address :

26 Angle Rue Tensift et Av Abtal AGDAL

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work