Recovery Analyst - Commercial Back Office - Casablanca
Company sector : Insurance / Brokerage
COMPANY :
70 years of experience and a very fine territorial network have made Coface a benchmark in credit insurance, risk management, and the global economy. Coface experts operate at the heart of the global economy, helping ~50,000 clients build successful, dynamic, and growing businesses in 200 countries.
With direct and indirect presence in 12 countries in the Maghreb, West, and Central Africa, Coface offers a unique support system for companies located in the region to protect them against the risk of financial default by their clients.
Credit insurance with Coface also means risk analysis by country, sector, and company to help our clients best assess and prevent the risks they face.
With Coface, our clients operate in a safer environment.
Discover the testimonial of Leila Hakou, HR Director at Coface in Challenge Maroc magazine by clicking here: https://bit.ly/4cQI45q
Company culture :
Job :
- Ensure follow-up and recovery of B2B customer debts through reminders
- Analyze the financial situation of debtors and assess non-payment risks.
- Negotiate and formalize settlement plans, then monitor compliance with commitments made by clients.
- Manage unpaid invoices, administrative requests, and send duplicates and supporting documents.
- Use SAP for customer account monitoring, outstanding analysis, and payment reconciliation.
- Process compensation claims and monitor doubtful debts in accordance with internal procedures.
- Prepare and track files sent to legal proceedings in collaboration with legal teams.
- Produce activity reports, portfolio analyses, and performance indicators to contribute to the continuous improvement of recovery processes.
Required profile :
- Bachelor's degree (Bac+3) in Finance, Accounting, Management, Economics, or equivalent field.
- Knowledge of debt recovery and customer debt management.
- Proficiency in SAP and Excel.
- Financial analysis and customer risk management.
- Excellent communication and negotiation skills.
- Rigor, organization, and sense of priority.
- Results and customer service oriented.
- Good level of French.
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