Sales Assistant - Marrakech

Company :

Founded in 1973, Bouderka SARL, the exclusive dealer in Marrakech for the brands Porsche, Volkswagen, Audi, and Skoda, relies on over 50 years of excellence in the automotive sector.

The company's sustainable performance is based on the development of its talents. Its HR policy focuses on skills development, continuous training, and the adoption of cutting-edge technologies, ensuring expertise, commitment, and quality of service.

As a responsible company, Bouderka SARL promotes a demanding and collaborative work environment, based on values of respect, social responsibility, and sustainability, with a clear ambition to be a leading employer.
 

Job :

Customer Contact:

• Welcome customers according to brand standards, whether in person or by phone.
• Implement actions related to customer satisfaction (external / internal) and follow up through performance indicators.
• Schedule appointments for customers and prospects.
• Achieve assigned objectives (quantitative / qualitative) and develop action plans in case of deviation.

Communication and Data:

• Communicate openly with customers and management.
• Show respect to customers and colleagues.
• Inform customers about all necessary information regarding the administrative file.
• Follow processes and standards related to the represented brand and billing processes.
• Track and enter prospects into the information system according to internal procedures, ensuring customer data protection.
• Enter pro-forma invoices.
• Communicate and report to the management team and with other departments and services with whom interaction occurs.

Planning & Organization:

• Organize and manage appointments for those who requested them (managers / sales representatives... etc.).
• Plan for efficient meetings.
• Be a source of suggestions to streamline workflows and facilitate the work of the sales team.
• Prepare meeting minutes and follow up with the concerned individuals.
• Manage the archiving system. 

Required profile :

Training and Diplomas

• High school diploma +2 years of higher education (e.g., Associate's degree)

Knowledge

• Minimum of 2 years of experience in a similar role
• Knowledge of the automotive market is a plus
• Understanding of how a car works

Head office address :

Desired personality traits :

Extraversion Will to persuade Intuition / spontaneity Flexibility Ambition Organization