B2B bilingual advisors for Nespresso Canada - Rabat
Company sector : Call Center
COMPANY :
Sitel Group is officially becoming Foundever™.
Foundever™ is a global leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences for the 750 largest international and digital brands.
Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and provide them with a seamless experience, anywhere and anytime. Supporting 9 million experiences every day in over 60 languages and 45 countries, Foundever combines the strength of a global presence with an entrepreneurial approach, enabling businesses of all sizes and sectors to transform their CX.
Company culture :
Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.
Job :
As part of this role, your main responsibilities will include:
- Identifying customer needs and providing tailored solutions
- Developing B2B sales through a consultative selling approach
- Ensuring customer satisfaction and long-term loyalty
- Maintaining brand standards and service quality
- Using CRM tools and following internal procedures
Required profile :
Profile looking for:
- Experience in customer service and/or B2B sales is preferred
- Motivated junior candidates with strong commercial sense are encouraged to apply
- Excellent written and spoken French & English
- Strong customer service skills and ease in building relationships
- Results-oriented with a commercial mindset
- Ability to thrive in a demanding international context
- Availability to work night shifts
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