Bilingual customer service representative (French & English) - Casablanca

Company :

TELUS Digital is the leader in digital customer experience innovation, designing, developing, and delivering cutting-edge digital solutions for global and innovative brands.

At TELUS Digital, we foster customer experience innovation through dynamic teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global branch of TELUS Corporation, one of Canada's largest telecommunications service providers. We offer contact center and business process outsourcing (BPO) solutions to some of the world's largest companies in the consumer electronics, finance, telecommunications, and utility sectors. With global call center delivery capabilities, our multi-territory and multilingual programs offer a safe and secure infrastructure, value-based pricing, skills-based resources, and exceptional customer service - all backed by TELUS, our multi-billion dollar parent telecommunications company.

We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive work environment. All aspects of employment, including the decision to hire and promote, are based on qualifications, merit, skills, and performance of candidates, without regard to any diversity-related characteristic.

Company culture :

TELUS Digital stands out for its innovation-driven culture, where creativity, agility, and the continuous search for new solutions play a central role. This innovative mindset is reinforced by a strong spirit of collaboration, fostering teamwork, active listening, and talent development. The company also values performance, encouraging employees to achieve ambitious goals and continuously improve, while relying on structured processes that ensure efficiency and quality. This balance between innovation, collaboration, and operational excellence creates a dynamic, people-centered, and future-focused work environment.

Job :

• Manage and respond to customer inquiries via phone, email, and chat in both French and English.
• Provide accurate information about products and services.
• Resolve customer issues promptly and efficiently.
• Maintain customer records and update information as needed.
• Collaborate with other departments to ensure customer satisfaction.

Required profile :

• Fluency in French and English (both spoken and written).
• Previous experience in customer service or client relations preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving skills and attention to detail. 

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization