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Bilingual E-chat Agents - Rabat

Company sector : Call Center

Posted 217 days ago on ReKrute.com
  • Rabat and region - Morocco
  • Job offer expired

    COMPANY :

    Join Cnexia and choose to be part of a project that values innovation, promotes continuous skill development, and gives creative and ambitious people in high technology and customer relations the opportunity to achieve their professional goals.


    Proud of our status as the exclusive Moroccan subsidiary of the historical telecom operator of Canada, we have continuously expanded our teams since 2021 with nearly 4000 employees mainly based in Fez and Rabat. We have just extended our activities to the southern part of the kingdom by opening a new site in Casablanca to continue our growth with the goal of becoming the largest service company in Morocco serving the Canadian market.


    Besides our growth rate, which is one of the strongest and most ambitious in Morocco, we are aware that this would not have been possible without the daily commitment and talent of our employees. For this reason, we attach great importance to equality, well-being at work, and career development for our employees. Thus, we have been certified Best place to work. We currently have about sixty employees who benefit from our various qualification path programs, 80% of our managerial staff comes from internal promotion, and according to the latest internal satisfaction survey, 86% of our employees would recommend Cnexia to a friend.


    If you are ready to take on this challenge, we invite you to join a community that values bold ideas and gives you multiple opportunities for career accomplishment in a world-class multicultural environment where service excellence goes hand in hand with unequivocal creativity and talent!
    "At Cnexia, we offer equal opportunities to all, without distinction of race, color, origin, religion, sex, nationality, age, citizenship, marital status, or disability."
     


    Company culture :

    Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.

    Job :

    - Manage e-chat conversations and inbound/outbound calls
    - Quickly identify customer needs or issues and provide clear and compliant responses
    - Transfer complex requests to the appropriate department or a higher level when necessary.
    - Ensure follow-up on customer cases until full resolution
    - Meet quality, volume, and satisfaction targets set by management

    Required profile :

    - Fluent french & English
    - Good writing skills
    - Strong ability to produce written content quickly
    - Strong verbal communication abilities.

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