Change Management AMOA - Rabat

Company :

ALTEN MOROCCO, a branch of the world leader in engineering and technology consulting, created in 2008 and present in Fez, Rabat, Tetouan, and Casablanca, today has over 2200 employees and aims for a center of excellence of 3300 ALTEN employees by the end of 2027. It is now a strategic player in supporting the professional development of engineers.

Our mission: to meet the technological ambitions of our clients - major international clients - in the automotive, rail, R&D and IT, telecommunications, and media sectors.

Joining ALTEN Morocco means joining an ecosystem of excellence and benefiting from:

• A personalized and evolving career path

• An ambitious skills development policy

• A stimulating, collaborative, and meaningful work environment

Discover the testimony of Hajar Bououd, HR Director and Communication at ALTEN Morocco in Challenge Maroc magazine by clicking here: https://bit.ly/3QMntIc

Company culture :

Alten Maroc is defined by a deeply collaborative culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.
This environment is enhanced by a strong drive for innovation, encouraging creativity, initiative, and experimentation across projects.
A structured and disciplined organization ensures efficiency, rigor, and quality in engineering delivery.
Performance and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.

Job :

As part of this role, your main tasks will be:

- Analysis of user requests (via dedicated functional mailbox or any other channel included in the VCO process)

- Creation of associated JIRA tickets and management until resolution

- Direct resolution or redirection to the designated department based on analysis results (depending on the case:

1/ reminder of processes and best practices or 2/ direct correction or 3/ in-depth analysis with IT or functional teams by initiating all necessary meetings for fundamental resolution)

- If the subject requires changes to a feature (Distribution Logistics process), work with multi-disciplinary teams to evolve the tool or the concerned Logistics process

- Writing test scenarios and execution for the delivery of changes

- Keeping indicators and processes up to date (if applicable)

- Meetings with business owners or IT teams (ICT)

Required profile :

Profile: Master's degree (Bac+5) in Computer Science, Supply Chain, Project Management, or equivalent.

Experience: 1 to 3 years

Proven experience in application support, AMOA, team management, or operational steering.

Skills:

- Knowledge in Supply Chain / Main principles of automotive distribution

- Support and customer relations

- UAT skills

- Analytical skills

- Teaching ability

- Animation skills, proactivity, teamwork

- Synthesis skills

- Responsiveness

- English proficiency (independent user)

- IT environment

- Advanced Excel including VBA, JIRA, Office environment

Head office address :

Desired personality traits :

Need for objectivity Tenacity Organization Rationalism Respect of the rules