Call Center Customer Service Representative - Casablanca
Company sector : Oil & Gas
COMPANY :
Join Akwa Group, a group that shapes tomorrow's Morocco.
A major player in the Moroccan economy, Akwa Group is known for its long-standing expertise in energy and its presence in strategic sectors such as hydrocarbons, gas, real estate, tourism, media, and renewable energies. Founded on values of excellence, innovation, and commitment, the Group has been supporting the economic and social development of the Kingdom for several decades.
Joining Akwa Group means joining an ambitious and constantly evolving company, where talents are encouraged to innovate, take initiative, and grow in a stimulating and human environment. Thanks to the diversity of its businesses and the scale of its projects, the Group offers its employees real opportunities for professional and personal development.
Driven by a forward-looking vision, Akwa Group places human capital at the heart of its success. Each employee actively contributes to high-impact projects, serving Morocco's performance, energy transition, and sustainable development.
Why join Akwa Group?
• Evolve within a leading Moroccan group
• Participate in innovative and structuring projects
• Develop your skills in a dynamic environment
• Join a culture based on excellence, commitment, and teamwork
• Build a meaningful career full of opportunities
At Akwa Group, we believe that today's talents build tomorrow's successes.
Company culture :
Job :
Join our dynamic company in its sector as a Call Center Customer Advisor. Strongly rooted in Casablanca, our company offers a stimulating environment where your potential will be fully utilized. You will be at the heart of our customer relations strategy, actively contributing to the satisfaction and loyalty of our clientele.
The main goal is to ensure an impeccable quality of service in all interactions with our customers. You will be the preferred point of contact, responsible for meeting their needs, resolving their requests, and offering them a memorable experience. Your role is essential to strengthen our brand image and ensure optimal customer satisfaction.
Your days will be marked by various tasks, all focused on relational excellence:
- Handle incoming and outgoing calls professionally.
- Analyze customer needs and propose suitable solutions.
- Provide clear and accurate information about our products and services.
- Handle complaints with empathy and efficiency, finding satisfactory resolutions.
- Ensure follow-up of customer files and update information.
- Participate in the continuous improvement of customer service processes.
- Contribute to achieving the qualitative and quantitative objectives of the call center.
Required profile :
For this opportunity, a Bac +2 level of study is required, ideally in fields such as commerce, marketing, or any training focused on call center professions.
Professional experience of 1 to 3 years in a similar role is sought. Your previous positions in a call center will have allowed you to develop a solid understanding of customer relations challenges.
To excel in this role, several skills are key:
- Excellent listening and oral communication skills.
- Strong sense of customer service and persuasion.
- Proficiency in computer tools and customer relations software.
- Ability to manage stress and work under pressure.
- Autonomy, rigor, and organizational skills.
- Team spirit and proactivity.
- Good command of the French language is essential.
If you see yourself in this description and aspire to a rewarding career in the Oil/Gas sector, apply now!
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