Customer Service Officer (M/F) - Casablanca

Company :

Bank Assafa is a 100% Moroccan banking institution specialized in participatory finance, established in July 2017 following the validation by the Committee of Credit Institutions of the creation of five participatory banks.

Its main purpose is to offer a range of ethical banking products and services, compliant with the directives of the Higher Council of Ulemas, and adapted to the best standards and norms, based on its 5 core values: trust, integrity, dedication, innovation, and purity.

As a pioneer in the market, with Dar Assafaa's presence in the alternative finance market since 2010, employees have developed business expertise and a deep understanding of the needs and aspirations of Moroccans.

Bank Assafa currently has a large network of over 40 branches across Morocco, with a staff of over 330 employees.

Join a team of professionals, driven by our Bank's values, who are fully committed to developing a participatory banking business in a constantly changing environment with tough competition.

Company culture :

Bank Assafa operates within a predominantly performance- and competition-driven culture, where ambition, challenge, and the achievement of measurable objectives are key success drivers. The bank promotes self-improvement, results orientation, and a strong customer focus. This environment is supported by solid organizational practices that ensure efficiency, structure, and reliability. It is complemented by an openness to innovation and a balanced collaborative dimension, contributing to overall performance.

Job :

The main activities of the position are:

• Participate in organizing customer prospecting actions inside and outside the agency,
• Carry out commercial actions with clients in their portfolio,
• Advise clients and offer them products and services that meet their needs with a quality of service that meets the Bank's requirements,
• Ensure the correct setup of financing files,
• Ensure the follow-up and proper handling of requests and complaints made by clients, while ensuring compliance with current standards, rules, and procedures,
• Take charge of the management and follow-up of bank cards and checkbooks.
   

Required profile :

• With a Bac+5 degree from a Business School or equivalent, you have initial experience in sales, ideally in the banking or financial sector.
• You have a commercial profile and are looking for a professional challenge.

Head office address :

Desired personality traits :

Will to persuade Need for action Team work Ambition Conventional Flexibility Involvement at work Organization