Customer Service Officer M/F - Mohammédia

Company :

Bank Assafa is a 100% Moroccan banking institution specializing in participative finance, which was established in July 2017 following the validation by the Committee of Credit Institutions of the creation of five participative banks.

Its main purpose is to offer a range of ethical banking products and services, in line with the directives of the Higher Council of Ulemas, and adapted to the best standards and norms, based on its 5 core values: trust, integrity, dedication, innovation, and purity.

A pioneer in the market due to the presence of Dar Assafaa in the alternative finance market since 2010, employees have developed business expertise and a deep understanding of the needs and aspirations of Moroccans.

Today, Bank Assafa has a large network of over 40 branches throughout Morocco, with a staff of over 330 employees.

Join a team of professionals, driven by our Bank's values, who are dedicated to developing a participative banking business in a constantly changing environment, marked by tough competition.

Company culture :

Bank Assafa operates within a predominantly performance- and competition-driven culture, where ambition, challenge, and the achievement of measurable objectives are key success drivers. The bank promotes self-improvement, results orientation, and a strong customer focus. This environment is supported by solid organizational practices that ensure efficiency, structure, and reliability. It is complemented by an openness to innovation and a balanced collaborative dimension, contributing to overall performance.

Job :

As part of the development of its Commercial Department, Bank Assafa is recruiting for the position of "Customer Service Officer" in the city of Dakhla. The responsibilities will be:

- Manage and develop a client portfolio and ensure the achievement of commercial objectives.

- Advise clients on the products sold by the bank.

- Propose products that meet customer expectations,

- Prospect for new clients to develop and expand their portfolio,

- Build customer loyalty.

Required profile :

- Holds a Master's degree or equivalent from a university, business school, or other (Master's degree/BAC+5);
- Possesses excellent spoken and written French skills;
- Good listening and analytical skills;
- Good knowledge of banking products and services, especially participative products.
- Good communication skills;
- Ability to adapt and learn;
- Time management and organizational skills;
- Ability to manage stress.

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Team work Ambition Conventional Flexibility Involvement at work Organization