Communication Officer (M/F) - Fès
Company sector : Call Center
COMPANY :
Join Cnexia and choose to be part of a project that values innovation, promotes continuous skill development, and gives creative and ambitious people in high technology and customer relations the opportunity to achieve their professional goals.
Proud of our status as the exclusive Moroccan subsidiary of the historic Canadian telecom operator, we have continued to expand our teams since 2021 with nearly 4000 employees mainly based in Fez and Rabat. We have just extended our activities to the southern part of the kingdom by opening a new site in Casablanca to continue our growth with the goal of becoming the largest service company in Morocco serving the Canadian market.
In addition to our growth rate, which is one of the strongest and most ambitious in Morocco, we are aware that this would not have been possible without the daily commitment and talent of our employees. For this reason, we attach great importance to fairness, well-being at work, and career development for our employees. Thus, we have been certified Best Place to Work. We currently have about sixty employees benefiting from our various qualification programs, 80% of our managerial staff comes from internal promotion, and according to the latest internal satisfaction survey, 86% of our employees would recommend Cnexia to a friend.
If you are ready to take on this challenge, we invite you to join a community that values bold ideas and offers you multiple opportunities for career fulfillment in a world-class multicultural environment where service excellence goes hand in hand with undeniable creativity and talent!
"At Cnexia, we offer equal opportunities to all, without distinction of race, color, origin, religion, sex, nationality, age, citizenship, marital status, or disability."
Company culture :
Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.
Job :
Position:
- Decline the group's communication plan at the site level in close collaboration with the Communication Manager.
- Ensure the development of various internal and external communication materials through Graphic Designers (guides, welcome booklets, brochures, posters, information and awareness materials, integration kits, various internal and external event materials...etc).
- Update the group's website content and the digital content of social networks.
- Moderate and manage the group's social media pages.
- Take charge of the organization and ensure the smooth running of all internal and external events (Annual parties, marketing calendar events, Celebrations of all kinds).
- Participate in the creation of the editorial plan in collaboration with the Manager and ensure its implementation.
- Work in project mode with all stakeholders for the realization of all communication actions planned in the initial schedule.
- Animate site life through friendly and creative actions ensuring the establishment of a good working environment and a high level of employee motivation.
- Aim through all communication actions to create and maintain an excellent company image both internally and externally.
- Project management.
- Event management.
- Development and deployment of communication strategy and plan - online and offline.
- Good knowledge/mastery of communication channels - Digital and offline.
- Competitive intelligence.
- Reporting and KPI measurement.
- Content creation - Commercial & Corporate.
- Social Media Management.
Required profile :
- A degree in Communication/Marketing/Business.
- A minimum of 2 years of experience in a similar role, ideally in the call center industry.
- Interpersonal skills and experience in animation and event management.
- Knowledge of intelligence gathering and information research techniques.
- A good experience in the strategic use of social media.
- Advanced proficiency in computer tools; the Office suite and Adobe.
- Excellent written and oral communication skills in French and English.
- Creativity.
- Mastery of animation techniques.
- Organizational skills and ability to make proposals.
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