Client Relations Officer - Rabat
Company sector : Banking / Finance
COMPANY :
With over 30 years of experience, the Arrawaj Foundation is a major economic and social player in the micro-finance sector.
Based in Morocco and with over 2,000 employees spread across more than 270 branches and 15 regions, the Arrawaj Foundation is proud to contribute to the financial inclusion of project holders and micro-entrepreneurs excluded from traditional financing channels by offering them diversified, local, adapted, and innovative products and services.
The success of our institution rests on a foundation of core values that inspire the actions of all our employees and guide our relationships with stakeholders:
- Commitment: We are determined together to see things through.
- Respect: To better appreciate each other.
- Ethics: The foundation of our conduct.
- Responsibility: A sense of duty at the heart of our mission.
Company culture :
Fondation Arrawaj features a culture primarily shaped by innovation, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a competitive dimension, reflecting a strong focus on performance and results. Collaboration and organizational structure further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts.
Job :
- Receive, register, and analyze client requests related to micro-credit products and mobile banking services, via different channels.
- Coordinate with relevant services and departments for efficient case processing.
- Maintain clear, respectful, and professional communication with clients and prospects.
- Rigorous follow-up and traceability of complaints within deadlines.
- Identify recurring issues and propose ways to improve processes and tools.
- Actively contribute to promoting a quality culture within the network.
Required profile :
- Diploma of at least Bachelor's degree (Bac+3 level).
- 1 to 2 years of experience in a similar role or in a client-focused environment.
- Excellent listening skills, sense of service, responsiveness, and professionalism.
- Ability to manage conflict situations and various requests.
- Proficiency in office tools, especially the Microsoft Office environment.
- Experience in the banking or microfinance sector will be considered an asset.
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