Receptionist at Saham Bank - Casablanca
Banking professions - Call Centers professions - Secteur Banking / Finance - Communication / Events
- Entry Level (-1 year)
- Casablanca and region - Morocco
- Bachelor (BA, BSc) Minimum - Bachelor’s Degree - Master
Respect of the rules Team work Involvement at work Ambition Organization
- Permanent contract
- Teleworking : No
Company :
Serving the economic development of Morocco, the Saham Bank group is a leading financial group, which has established itself thanks to the diversity of its businesses and the synergies created with its 13 specialized subsidiaries.
Saham Bank thus offers its Retail, Professional, and Corporate clients a relationship based on expertise, advice, and proximity. At the heart of the group's strategy, customer experience is a major priority, with the ambition to offer service quality and customer journeys to the highest standards.
The group's 3000 employees are mobilized and driven by this same ambition, supported by 5 key values: Excellence, Commitment, Customer Centricity, Responsibility, and Innovation.
As part of the development of its branch network, Saham Bank is recruiting Receptionists driven by a sense of service, a performance culture, and the desire to contribute to an excellent customer experience every day.
Company culture :
Job :
Within our branch network, you will be the first point of contact for our clients and will play an essential role in their satisfaction and loyalty.
Welcome and assist our clients
- Offer a warm, professional, and personalized welcome.
- Understand client needs and direct them to suitable solutions.
- Ensure a smooth and quality customer experience at every interaction.
Support digital transformation
- Raise awareness and assist clients in using the bank's digital services.
- Promote innovative solutions and new digital journeys.
- Actively participate in the adoption of digital tools in branches.
Perform routine banking operations
- Carry out daily operations in compliance with procedures and quality requirements.
- Respond effectively to common client requests.
- Ensure the compliance and security of operations performed.
Contribute to commercial development
- Identify commercial opportunities during client interactions.
- Detect needs for savings, financing, insurance, or banking services.
- Actively participate in achieving branch objectives.
Required profile :
Beyond the diploma, we are above all looking for people passionate about customer relations and driven by the desire to make a difference.
You are probably the candidate we are looking for if:
- You have excellent interpersonal and communication skills.
- You enjoy advising, supporting, and building trusting relationships.
- You are focused on customer satisfaction and results.
- You are comfortable with digital tools and new technologies.
- You appreciate dynamic environments where every day is different.
Your profile:
- Bachelor's degree (Bac+3) or higher in Commerce, Management, Banking, Finance, Marketing, Economics, Customer Relations, or equivalent.
- Recent graduates with high potential or candidates with initial experience.
- Excellent presentation and oral expression skills.
- Sense of service, rigor, teamwork, and proactivity.
What we offer you:
- A stimulating professional experience within a major player in the financial sector.
- A stimulating and supportive work environment.
- Real opportunities for career advancement and professional development.
- The chance to participate in the transformation of the Moroccan banking sector.
- Support from committed teams who value collective performance and innovation.
Ready to give your career a new boost?
Join Saham Bank and become a player in an ambitious transformation serving an ever more innovative and personalized customer experience.
Head office address :
55, bd Abdelmoumen 20 000 Casablanca
Desired personality traits :
Respect of the rules Team work Involvement at work Ambition Organization
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