Receptionist at Saham Bank - Fès
Banking professions - Call Centers professions - Secteur Banking / Finance - Call Center
- Entry Level (-1 year)
- Fez and region - Morocco
- Bachelor (BA, BSc) Minimum - Bachelor’s Degree
Respect of the rules Team work Involvement at work Ambition Organization
- Permanent contract
- Teleworking : No
Company :
Serving Morocco's economic development, the Saham Bank group is a leading financial group that has established itself thanks to the diversity of its businesses and the synergies created with its 13 specialized subsidiaries.
Saham Bank offers its individual, professional, and business clients a relationship based on expertise, advice, and closeness. At the heart of the group's strategy, customer experience is a major priority, with the ambition to offer a quality of service and customer journeys that meet the highest standards.
The Group's 3,000 employees are mobilized and driven by this same ambition, supported by 5 key values: Excellence, Commitment, Customer Focus, Responsibility, and Innovation.
Company culture :
Job :
Within our network of branches, you will be the first point of contact for our clients and will play an essential role in their satisfaction and loyalty.
Welcome and assist our clients
- Offer a warm, professional, and personalized welcome.
- Understand client needs and guide them to appropriate solutions.
- Ensure a smooth and high-quality customer experience with every interaction.
Support digital transformation
- Educate and assist clients in using the bank's digital services.
- Promote innovative solutions and new digital processes.
- Actively participate in the adoption of digital tools in the branch.
Handle everyday banking operations
- Perform daily operations in compliance with procedures and quality requirements.
- Respond effectively to common client requests.
- Ensure the compliance and security of operations performed.
Contribute to business development
- Identify business opportunities during interactions with clients.
- Detect needs in savings, financing, insurance, or banking services.
- Actively participate in achieving the branch's objectives.
Required profile :
Beyond the degree, we are primarily looking for people passionate about customer relations and driven by the desire to make a difference.
You are likely the candidate we are looking for if:
- You have excellent interpersonal and communication skills.
- You enjoy advising, supporting, and building trusting relationships.
- You are focused on customer satisfaction and results.
- You are comfortable with digital tools and new technologies.
- You appreciate dynamic environments where every day is different.
Your profile:
- Bachelor's degree or higher in Commerce, Management, Banking, Finance, Marketing, Economics, Customer Relations, or equivalent.
- Recent graduates with high potential or candidates with initial experience.
- Excellent presentation and oral expression skills.
- Service-oriented, rigorous, team spirit, and proactive.
What we offer you:
- A stimulating professional experience within a major player in the financial sector.
- A stimulating and supportive work environment.
- Real opportunities for career advancement and professional development.
- The chance to participate in the transformation of the Moroccan banking sector.
- Support from committed teams who value collective performance and innovation.
Ready to give your career a new boost?
Join Saham Bank and become a player in an ambitious transformation dedicated to an ever more innovative and personalized customer experience.
Head office address :
55, bd Abdelmoumen 20 000 Casablanca
Desired personality traits :
Respect of the rules Team work Involvement at work Ambition Organization
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