French-speaking Assistance Officer - Casablanca

Company :

Present in Morocco since 1997, Manpower Group is a key international player in employment and social integration worldwide. Within the Kingdom of Morocco, we cover the entire territory, from Tangier to Laayoune.

Our teams are trained to support companies in promoting excellence in human capital management: temporary work, fixed-term/permanent contracts, HR Solutions & Engineering, Human Capital Development…    

For our temporary employees, we offer a unique experience, particularly with the declaration of 100% of hours worked, the implementation of a mutual insurance for all, and personalized support for administrative procedures (banking, social security…).   

For our candidates, we offer, in line with Manpower Group's global standards, a selection, evaluation, and support process for success in their new role.

Company culture :

Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.

Job :

Join our dynamic call center operating in the insurance sector as a French-speaking Assistance Officer, in the heart of Casablanca. An exciting opportunity awaits you to actively contribute to the satisfaction of our French-speaking clientele and participate in the excellence of our services.

Your role will be central in maintaining a quality customer relationship, ensuring efficient and courteous handling of requests. It involves becoming a true ambassador of our brand and significantly contributing to the achievement of our performance and customer satisfaction objectives.

Required profile :

Professional experience in a similar environment is a major asset for success in this role. It will allow you to leverage your know-how and your knowledge of the job's challenges.

To excel in this position, several skills are essential:

• Perfect command of the French language, both spoken and written, is essential.
• Excellent listening and communication skills.
• A strong sense of customer service and diplomacy.
• Good organization and the ability to manage multiple tasks simultaneously.
• Proficiency with computer tools and contact center software.
• A positive attitude, good stress management, and a strong team spirit.

If you possess these qualities, you are the person we are looking for!

Head office address :

Desired personality traits :

Search for new things / novelty Ambition