French-Speaking / Bilingual Customer Service Representative Car Rental Sector - Rabat
Company sector : Call Center
COMPANY :
Sitel Group officially becomes Foundever™.
Foundever™ is a global leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences for the 750 largest international and digital brands.
Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and provide them with a seamless experience, anywhere, anytime. Handling 9 million experiences every day in over 60 languages and 45 countries, Foundever combines the strength of a global presence with an entrepreneurial approach, enabling businesses of all sizes and sectors to transform their CX.
Company culture :
Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.
Job :
Join our dynamic team within a major player in the car rental sector! We are looking for a French-Speaking / Bilingual Customer Service Representative for our call center located in Rabat. This is an opportunity to use your service-oriented attitude and communication skills to ensure our customers' satisfaction.
Your role will be central to supporting our customers, offering them a smooth and positive experience with every interaction. You will be the face and voice of our company, ensuring personalized and efficient support.
Your main tasks will include:
- Answering phone calls and handling customer requests professionally.
- Making reservations and managing modifications or cancellations.
- Offering additional services (insurance, car categories, options) in line with commercial guidelines.
- Providing accurate information about our services and offers.
- Resolving disputes and handling complaints according to our procedures.
- Contributing to the continuous improvement of service quality.
You will interact daily with a diverse clientele, requiring great adaptability and active listening skills.
Required profile :
You have a High School Diploma. Training in call center professions would be a plus.
No experience or experience in a similar role would be desirable, ideally in customer service or a call center.
- Excellent command of the French language, both spoken and written.
- Strong commercial sense.
- English language skills are a major asset (bilingual is appreciated).
- Strong listening and empathy skills.
- Excellent interpersonal skills and customer service focus.
- Rigor, organization, and responsiveness.
- Ability to handle stress and complex situations.
- Comfort with computer tools and reservation systems.
If you see yourself in this profile and the idea of joining a growing company motivates you, don't wait!
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