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Customer service representative for technical support - Rabat

Company sector : Call Center

Posted 220 days ago on ReKrute.com
  • 1 job(s) in Rabat and region - Morocco
  • Job offer expired

    COMPANY :

    Join Cnexia and choose to be part of a project that values innovation, promotes continuous skill development, and gives creative and ambitious people in high technology the opportunity to achieve their professional goals. Proud of our status as the exclusive Moroccan subsidiary of Canada's historic telecom operator, we have been constantly expanding our teams since 2021 with over 1300 employees mainly based in Fes. We have just extended our activities to the northern part of the kingdom by opening a new site in Rabat to continue our growth, aiming to more than double our workforce by 2024. At Cnexia, we do more than just support our global network customers and beneficiaries of our various services. We develop innovative solutions and continuously create original multi-platform media content. Through this, we revolutionize every day the way Canadians communicate over the web and interact via mobile applications, offering them an improved experience. If you are ready to take on this challenge, we invite you to join a community that values bold ideas and offers you multiple career achievement opportunities in a world-class multicultural environment! “At Cnexia, we offer equal opportunities to all, without distinction of race, color, origin, religion, sex, nationality, age, citizenship, marital status, or disability.”

    Company culture :

    Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.

    Job :

    As a technical support agent, you will be responsible for providing customers with all the necessary assistance to resolve problems related to their Internet, television, and telephone access services.

    Required profile :

    -Provide technical support to users (Internet, TV, and telephone customers) by analyzing and resolving problems reported by customers.
    -Configure services according to customer orders and technical requirements.
    -Update customer records and ensure all relevant information is correctly entered into the system.
    -Enter data related to service requests and technical operations.
    -Close support tickets once customer issues are resolved.
    -Collaborate closely with internal and external teams to ensure smooth problem resolution.

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