Client Service Officer - Bouskoura

Company :

Created in 1997, GSM Al Maghrib is a private Moroccan group that is diversifying into several business sectors by operating in the distribution of telecommunications products, money transfer, printing management services, data center management, and security solutions.

Our HR vision is based on the belief that human capital is the main driver of performance and sustainable growth. The goal is to create a stimulating work environment that promotes engagement, skills development, and professional fulfillment of employees.

The company encourages a culture based on:

• Team spirit
• Innovation
• Responsibility
• Managerial proximity
• Results orientation

This culture promotes collaboration between teams and helps maintain a positive social atmosphere.

Job :

Join a dynamic company in the Distribution sector! We are looking for a Client Service Officer for our Bouskoura site. Your role will be at the heart of our customers' satisfaction, ensuring excellent service and building lasting relationships of trust.

The main goal of this position is to guarantee an exceptional customer experience, build customer loyalty, and actively contribute to achieving business objectives through proactive management of requests and expectations.

Your main tasks will include:

• Welcome and advise clients with professionalism and kindness.
• Handle customer requests (information, orders, complaints) effectively and personally.
• Manage and track customer files, ensuring smooth communication.
• Participate in customer loyalty through regular and quality follow-up.
• Collaborate with internal teams to ensure the best response to customer needs.
• Contribute to the continuous improvement of customer service processes.

Required profile :

A money transfer company is looking for client service officers in Bouskoura.

Tasks:

- Welcome, listen to, and advise clients in the branch.
- Identify needs and propose personalized solutions.
- Maintain a relationship of trust and ensure customer loyalty.
- Prospect for new clients.
- Contribute to customer satisfaction through quality service.

Required skills:

- Knowledge of sales and negotiation techniques.
- Good oral and written communication skills.
- Listening and communication skills.
- Customer-oriented with a service mindset.
- Team spirit and rigor.
- Ability to manage priorities and stress.

Training and experience:

- Bac+2 / Bac+3 in Commerce, Management, Marketing, or equivalent.
- 1 to 2 years in a similar role (customer relations, sales, commercial service).

Head office address :

Desired personality traits :

Search for new things / novelty Extraversion Will to persuade Intuition / spontaneity Ambition