RH Procedures Officer Fixed-Term Contract - Rabat

Company :

AXA Services Maroc is the customer relations expertise center in Morocco for the companies: AXA France, AXA Direct France, AXA Assistance, AXA Belgium, and AXA Switzerland

Present in Rabat since May 2004 and in Kenitra since 2024, we are now over 4,500 employees.

Joining us means:

• Choosing the world's leading insurance brand
• Benefiting from many advantages well beyond market standards
• Growing in a rewarding environment offering a variety of jobs
• Joining a responsible group that offers a real company culture, based on the development of each person's skills

Our jobs:

The expertise of our teams covers the main insurance jobs:

• Contract sales
• Management of property and casualty and personal insurance contracts
• Management of Auto and Home claims
• Processing of Health reimbursements
• Activating Assistance guarantees
• Appointment scheduling for our General Agents
• Management of Savings contracts

Company culture :

Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success.

Job :

Reporting to the HR department, you will be responsible for formalizing and optimizing HR processes, particularly through:

• Writing, structuring, and updating HR procedures
• Process mapping and designing clear and educational flowcharts
• Preparing presentation materials and leading PowerPoint presentations for stakeholders

Required profile :

Master's degree (BAC+5) in Human Resources, Management, Quality, or equivalent

• Experience in a similar role is an asset (procedures, organization, HR quality)
• Good command of PowerPoint (structuring, summarizing, presentation skills)
• Comfortable with writing, process analysis, and diagramming (flowcharts)
• Excellent interpersonal skills and relational ease
• Organized, rigorous, and focused on continuous improvement

Head office address :

Desired personality traits :

Search for new things / novelty Respect of the rules Need for objectivity Rationalism Tenacity Need for reflection Organization