Bilingual Recruitment Officer (Fr/Eng) - Casablanca
Company sector : Call Center
COMPANY :
Sitel Group officially becomes Foundever™.
Foundever™ is a global leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences of the 750 largest international and digital brands.
Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and offer them a seamless experience, anywhere and at any time. Handling 9 million experiences every day in over 60 languages and 45 countries, Foundever combines the strength of global presence with an entrepreneurial approach, enabling companies of all sizes and sectors to transform their CX.
Discover the testimonial of Fatna Abdouh, HR Director of Foundever in Challenge Maroc magazine by clicking here: https://bit.ly/48HwKY1
Company culture :
Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.
Job :
At the heart of the dynamic call center sector in Casablanca, this bilingual recruitment officer opportunity places people at the center of the operational strategy. By joining the teams, you will become an architect of human capital by finding the talents that will shape the company's future performance.
The main goal is to constantly optimize the talent acquisition process to meet growing operational demands. This involves ensuring rigorous selection while providing a memorable and smooth candidate experience, boosting employer brand attractiveness in a highly competitive market.
On a daily basis, the tasks involve the complete management of the recruitment cycle:
- Management of multi-channel sourcing to attract the best profiles.
- Conducting in-depth selection interviews and assessing language skills.
- Rigorous tracking of the candidate pool and updating management tools.
- Close collaboration with operational teams to understand staffing needs.
- Active participation in the deployment of training and integration strategies.
Required profile :
A diploma equivalent to 4 years of higher education (Bac+4) is required, ideally with a specialization in HR, personnel, or training.
Proven experience of 3 to 5 years in a similar role within a customer relations center environment is essential to quickly master the challenges of the position.
Beyond the diploma, mastery of the following skills will make the difference:
- Perfect mastery of bilingualism, both spoken and written.
- Excellent analytical skills and a keen sense of professional judgment.
- Strong interpersonal skills and persuasion talent.
- Expertise in interview and behavioral assessment techniques.
If this challenge matches your ambitions and this profile describes you, send your CV to the recruiter without delay.
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