Recruitment Officer (French-English) - Rabat
Company sector : Call Center
COMPANY :
20 years of expertise serving exceptional customer relations
Entirely based in Morocco, Marketing Call Center has embodied excellence in the world of customer relations, offshoring, and multichannel management for two decades. As a leading player, we manage high-value customer management systems daily for major brands, whether Moroccan, European, North American, or Asian.
Supported by the involvement of over 700 experienced talents, our structure delivers tailor-made services for demanding markets in Europe, North America, and Asia. Our promise: to combine performance, rigor, and personalization in every customer interaction.
True to our Moroccan DNA, we place human capital and operational excellence at the heart of our strategy. Our teams evolve in a structured, dynamic, and meaningful professional environment, fostering commitment, innovation, and fulfillment.
Joining Marketing Call Center means being part of a 100% Moroccan success story open to the world, and actively contributing to redefining customer relations standards internationally.
Company culture :
Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.
Job :
As part of strengthening our staff within the recruitment department, we are hiring a bilingual (French-English) Recruitment Officer:
Role and responsibilities :
Reporting to the Recruitment and Integration Manager, you will be responsible for the company's recruitment needs (operational and support):
- Defining needs in conjunction with the various on-site managers,
- Identifying suitable recruitment channels for the profiles sought
- Writing and publishing the job ad
- Receiving and screening CVs based on available positions
- Administering tests and conducting interviews with candidates
- Following up on applications
- Monitoring, supporting, and finalizing onboarding
- Managing recruitment tools (welcome booklets, group session presentations, website...) and managing internal mobility (assessing employee potential based on needs)
- Managing temporary employment and recruitment agency partnerships
- Participating in recruitment fairs related to the company's business, developing school partnerships (internships, apprenticeships), and managing internal communication in collaboration with the Marketing department (company news, events...)
Required profile :
With a degree from Bac+3 to Bac+4 in Human Resources,
you have at least 12 months of successful experience in a similar role, ideally within a call center.
Proactive and a good communicator, you enjoy working in a challenging environment.
Fluency in French is essential.
Good stress management and self-confidence
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