Customer Relations Officer - CRC - Casablanca
Company sector : Medical Equipment / Drugstore
COMPANY :
Give voice back to moments, bring back the taste for life.
About Auditec Company
Since 2004, Auditec has established itself as a leading network in hearing correction in Morocco, distinguishing itself through the quality of its products and its high standards for customer service.
With over 20 years of experience, the company continues its mission: to offer each patient tailor-made hearing solutions, enabling them to rediscover the pleasure of good hearing and the comfort of a fulfilling and healthy life.
At Auditec, our audiologists practice their profession with passion and dedication, guided by our core values: listening, empathy, commitment, and enthusiasm.
Why join Auditec?
- To join a human-centered network, committed to the service of hearing health in Morocco.
- To work in an environment where the values of listening and respect guide every action.
- To grow alongside passionate professionals and participate in a mission with a strong human impact.
- To benefit from a stimulating work environment, with opportunities for growth and a supportive company culture.
- To integrate a comprehensive professional development program, where each new recruit benefits from initial and ongoing training as well as quarterly seminars led by the best experts in the field of hearing, both in Morocco and abroad. This approach promotes the acquisition and maintenance of high-level technical and relational skills, essential for success and career advancement within our company.
Job :
Attractive fixed salary + Motivating variable pay
We are looking for Customer Relations Officers to handle incoming/outgoing calls, support our clients, schedule appointments, manage quotes and renewals, and contribute to customer satisfaction and loyalty.
Your tasks:
Answer calls professionally
Prospect and qualify new clients
Schedule appointments & follow up on orders
Advise, retain, and follow up with clients
Enter information into the CRM
Resolve complaints & improve satisfaction
Contribute to achieving objectives (appointments, quotes, renewals)
What we offer:
Recurring variable compensation (Performance-based)
Training and career development opportunities
Job Type: Full-time
Required profile :
Excellent communication skills
Service-oriented & sales-driven
Organized, dynamic, comfortable on the phone
Find out if this job is right for you
Take the free ReKrute personality test and instantly get your compatibility score with this job and with the culture of more than 150 companies on the market.
