Payment Follow-up and Accounting Support Officer - 100% remote - Casablanca
Company sector : Offshoring / Nearshoring
COMPANY :
To grow in an environment where performance is structured, measured, and developed daily, which makes all the difference in accelerating a career.
ALKIMIY, now certified Feel Good, stands as a benchmark in creating and developing high-performance sales teams.
Based in Casablanca, the company has a clear mission: to enable ambitious talents to reach their full potential and generate concrete results.
Company culture :
Job :
Within the Payments Team, you are the point of reference for the JCA regarding collections and payment schedules. You will track payments, handle payment incidents, and ensure reliable data between HubSpot, Stripe, and Hotmart.
Your responsibilities:
Track payments
Check payments received and match them with client files
Track due dates and payment plans
Identify and follow up on late or unmatched payments
Update tracking in HubSpot
Manage payment plans
Create or adjust payment schedules (number of installments, dates, amounts) according to the approved process
Create personalized payment links
Process requests for plan changes and early settlement
Support the closers team
Respond to their payment-related requests
Verify information and correct simple errors
Control data
Check data consistency in HubSpot: errors, missing data, duplicates
Cross-reference data from HubSpot, Stripe, and Hotmart
Participate in regular reconciliations and checks
Manage the accounting support inbox
Respond to client requests related to payments and accounting, with clarity and responsiveness
Your first 90 days:
Month 1: Master the processes, tools, and daily payment tracking
Month 2: Independently manage the support inbox and payment schedule modifications
Month 3: Propose improvements for checks and reconciliations
Required profile :
Comfort with numbers and data processing
Autonomy and reliability, with a high volume of operations
Good written communication skills in French and interpersonal skills
Proficiency in payment processors (Stripe, Hotmart) and good knowledge of HubSpot (contacts, transactions, tickets)A real plus
Basic knowledge of client accounting and debt collection
A central role, at the intersection of customer relations and treasury
A long-term remote mission (over 6 months)
An entrepreneurial, dynamic, and empowering environment
An opportunity for rapid career progression to other missions within the JCA, depending on your profile and results
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