Bilingual FR/EN Customer Service Representatives in Temara
- Temara
Company sector : Call Center
COMPANY :
Join TP, where every talent makes a difference
As a world leader in business digital services, TP (Teleperformance) is present in nearly 170 countries and supports the biggest international brands daily. Customer experience, technical support, business operations, digital solutions: our teams are at the heart of the relationship between these brands and their customers.
At TP, we believe that technology and artificial intelligence only have value with committed women and men to give them meaning. That's why we are counting on you: your skills, your languages, your energy, and your desire to learn.
Joining TP means:
- Working for world-renowned brands and thriving in an international, multicultural, and stimulating environment, where over 400 languages and dialects coexist.
- Developing your skills through regular training and direct contact with digital tools and AI that are transforming customer relations jobs.
- Building your career path within a group that values performance, initiative, and offers real opportunities for growth.
- Being part of a team that places excellence, innovation, and quality at the center of everything it does.
Do you speak one or more languages, enjoy contact with people, challenges, and continuous learning? Your place might be at TP. Discover our offers and launch your career, from home.
Job :
Join a dynamic team at TP in Temara as a bilingual customer service representative. This role involves providing valuable remote assistance to customers and ensuring an exceptional user experience.
The main goal is to provide accurate and appropriate answers to callers' requests while maintaining an impeccable standard of quality within a modern and collaborative environment.
Daily tasks within this department include:
- Professionally handle call reception.
- Analyze and understand each customer's specific needs.
- Provide concrete and effective solutions to the issues raised.
- Maintain fluent and quality communication in French and English.
Required profile :
To excel in this role, certain skills are essential:
- Excellent language proficiency, both spoken and written, in French and English.
- Natural abilities for active listening, communication, and analysis.
- High availability and real flexibility regarding working hours.
Social and other benefits:
- An attractive salary adapted to your experience in the field and performance-related bonuses.
- Provided and free transportation in Rabat, Temara, Skhirate, Salé.
- 11,000 m2 of modern and comfortable spaces.
- A fun@work environment with year-round fun events (activities, parties, etc.) and participation in events organized by Teleperformance World.
- Numerous challenges with prestigious prizes.
- A career plan and real growth prospects: 90% of our professional advancements are internal.
- Business-oriented management that coordinates and supports its employees by providing them with the necessary guidelines and the recognition they deserve.
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