Multimedia Customer Service Representatives (temporary)
- Casablanca

Company :

CRIT Morocco, a branch of CRIT Group, one of the leaders in temporary work and recruitment in France and internationally.

CRIT Group currently has 600 agencies worldwide (France, Spain, Switzerland, Portugal, Ireland, England, USA, Africa), including 12 in Morocco (Casablanca, Rabat, Kenitra, EL Jadida, Berrechid, Marrakech, Agadir, Tangier…).

CRIT Morocco is a global human resources player, a renowned recruitment and temporary work agency in the market. Our commitment is to provide the right skills, offer effective, fast, flexible, and transparent solutions in human resource management.

Safety, diversity, and access to employment are the fundamental values of CRIT Group to ensure the success of everyone.

Job :

Respond to customer requests by phone and via digital channels;
Inform and assist customers with their requests;
Process and follow up on complaints;
Promote banking products and services;
Ensure optimal quality of service.

Required profile :

Associate's degree (Bac+2) in commerce, management, banking, or a similar field;
A first experience in customer relations / contact center is desired;
Very good command of French, both written and spoken;
Good interpersonal skills, listening skills, and service orientation;
Good command of computer tools.

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization