Bilingual Customer Service Representatives (French & English) for a Canadian financial project. - Casablanca

Company :

Sitel Group officially becomes Foundever™.

Foundever™ is a global leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences for the 750 largest international and digital brands.

Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and offer them a seamless experience, anywhere and at any time. Handling 9 million experiences every day in over 60 languages and 45 countries, Foundever combines the strength of a global presence with an entrepreneurial approach, enabling businesses of all sizes and sectors to transform their CX. 

Discover the testimonial of Fatna Abdouh, HR Director of Foundever in Challenge Maroc magazine by clicking here: https://bit.ly/48HwKY1

Company culture :

Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.

Job :

Job Description

Join a dynamic team and help improve customer experience on a financial project!

Foundever is recruiting Bilingual Customer Service Representatives (English & French) for a Canadian financial project, in collaboration with a major player in financial services.

Your tasks:

• Respond to customer calls and provide quick and effective solutions;
• Resolve problems by personalizing each interaction with professionalism;
• Collaborate within a passionate and responsible team focused on customer satisfaction.

Social benefits and others

In addition to a permanent contract (CDI), social security, private health insurance, and round-trip transportation, Foundever offers you:

• A certified training program;
• A language bonus;
• A 25% increase for night shifts;
• The company offers real opportunities for professional development, with strong career prospects: 90% of our promotions come from internal mobility;
• A flexible, inclusive, and creativity-friendly work environment;
• A performance bonus;
• A progressive salary;
• CNSS subscription;
• Private health insurance;
• A social club.

Like all positions in our company, this position is open to people with reduced mobility.

Required profile :

Profile Wanted

• You have perfect spoken French and English;
• You have excellent communication and organization skills;
• Minimum education level: High School Diploma (Baccalauréat);
• You can handle pressure and solve problems quickly

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization