Branch Manager (M/F) - Casablanca

Company :

MYMOBIRENT is a Moroccan company experiencing strong growth, specializing in car rental and mobility solutions for individuals, professionals, and businesses.

Our offer covers all mobility needs: short-term, medium-term, and long-term rental (LLD), with a diverse fleet of passenger cars, commercial vehicles, and vehicles for professional and logistical needs.

With a rapidly expanding fleet, on track to reach nearly 1,500 vehicles by the end of 2026, MYMOBIRENT is currently experiencing significant development momentum.

Already present in two major cities in the Kingdom, the company is pursuing an ambitious expansion plan with the goal of extending its network to five cities by the end of 2026. Its development is also supported by several international franchises and partnerships, allowing it to benefit from recognized standards and continuously enhance its service offering.

A subsidiary of a large national group, MYMOBIRENT benefits from the solidity and experience of its shareholder, while maintaining the agility, entrepreneurial spirit, and dynamism of a fast-growing company.

This new development phase is accompanied by a significant effort to structure and strengthen its organization. With staff expected to exceed 100 employees in 2026, MYMOBIRENT is heavily investing in the talent that will support the growth of its fleet, the expansion of its network, and the development of its various activities.

In this context, MYMOBIRENT is recruiting numerous profiles, for both management and responsibility roles, as well as for operational and commercial positions, in various cities across Morocco.

Joining MYMOBIRENT means joining a company in full acceleration, actively participating in the creation of an ambitious project, and contributing to the development of a major player in mobility in Morocco, with real opportunities for career advancement and responsibility.

Job :

Main Mission:

• Lead the MYMOBIRENT agency to develop turnover, ensure the profitability of the business, and guarantee high service quality throughout the customer journey.

Main Responsibilities:

• Manage the agency team and organize daily activities.
• Supervise reservations, deliveries, returns, and vehicle availability.
• Ensure compliance with the agency's commercial, administrative, and financial procedures.
• Monitor commercial performance, customer satisfaction, and execution quality.

Key Tasks:

• Organize the schedule for teams and rental operations.
• Control contracts, deposits, payments, and daily closing procedures.
• Handle complex complaints and resolve sensitive situations with clients.
• Develop local sales and proximity partnerships.
• Produce regular reports on agency activity.

KPI:

• Agency turnover.
• Occupancy rate of the assigned fleet.[cite:5]
• Reservation to rental conversion rate.[cite:12]
• Customer satisfaction rate.[cite:12]
• Rate of operational and financial errors.

Required profile :

• Holder of a Bachelor's degree (Bac+3) or higher in commerce or management, with proven experience in agency management, vehicle rental, hospitality, tourism, or a service activity with a strong operational component.
• Leadership, commercial acumen, rigor, results-oriented, and a strong customer service culture.

Head office address :

Desired personality traits :

Search for new things / novelty Extraversion Will to persuade Intuition / spontaneity Ambition